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About the Role

The Greeter is responsible for welcoming guests to the hotel, hospital or casino and local areas in a friendly, efficient and courteous manner. The Greeter is also responsible for assisting with guest inquiries, directions, and initial questions regarding the facility or services.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients.
• Acknowledges and greets Guest/Patients with a professional and friendly demeanor.
• Answers the telephone promptly and politely; within client/Towne Park standards.
• Uses salutation of the day.
• Demonstrates a willingness and ability to assist others.
• Monitors and responds to emergencies on a priority basis.
• Practices proper client and/or Towne Park phone etiquette.
• Assists visitors with directions, information and other inquiries.
• Provides Guest/Patients with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
• Ensures that patient and business confidentiality is maintained at all times.
• Delivers messages, items and/or amenities as requested.
• Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately.
• Uses only equipment trained to use and operates all equipment in a safe manner.
• Is knowledgeable of hospital disaster codes and response plans.
• Follows client standard operating procedures for disaster codes and response plans.

Requirements

• Must be at least 18 years of age.
• Must be able to pass a criminal background and drug screen.

Skills

• Ability to read, speak and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to understand 24 hour and military time systems
• Ability to perform general typing and and/or basic computer skills
• Ability to prioritize tasks and remain calm in stressful situations
• Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system

Experience Level

• One to three month(s) related experience and/or training; OR equivalent combination of education and experience.

Education Level

• High school diploma or general education degree (GED).

Salary/Compensations

• Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.

About the Company

• At Towne Park, it’s more than a job, you can make an impact.
• A career with us is rewarding in more ways than one.
• As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences.
• When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve.
• Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.
• When we see a customer, a client or one of our own team members smile, we know we made an impact.
• It’s why we do what we do.
• Towne Park is a place where you can make a difference and create smiles every day.