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About the Role

The Academic Program Success Lead is responsible for all aspects of delivery for Springboard's Allied Health and AI programs across B2C and B2B. This role requires a builder who can take early-stage ideas, mobilize teams, and deliver outcomes that are both business-sound and student-centered. You will lead new offerings from concept to execution, identify risks and opportunities, and provide clear recommendations to leadership and stakeholders.

Responsibilities

Own all aspects of student support and delivery for the full student journey for multiple new initiatives from strategic framing through execution.
Proactively identify and address capability gaps within programs and student journeys before they become bottlenecks.
Translate portfolio-level insights into strategic recommendations for Program Leadership, cross-functional prioritization, and roadmapping.
Directly manage and sustain a high-performing team by investing in individual development, creating clear accountability, and maintaining team energy.
Design operational processes for the learner's experience, identifying and addressing gaps in process or capability.
Leverage AI tools as a force multiplier and embed AI fluency as a default operating practice.
Play a strong role with external partners, equipping Client Success teams with context and a point of view.
Understand client nuances (e.g., B2B marketplace partner versus direct B2B pilots versus B2C) and design operations to delight and deliver.
Serve as a connective force internally, building trust across teams and aligning colleagues around shared goals, timelines, and accountability.
Drive outcomes by coordinating across teams without positional authority.
Deliver on cohorts end-to-end, making inputs on launch considerations and equipping the team to deliver key outcomes.
Identify 2-3 key risks and work cross-functionally toward systematic solutions, gaining buy-in and driving solution design.
Gain a firm understanding of all programs and client agreements to contribute a point of view on major risks.
Ensure the team delivers on key outcomes including retention, refund, engagement, CSAT, NPS, completion, and externship hand-offs.
Demonstrate strong ownership over experimentation and program iterations to deliver outcomes.
Proactively identify and solve ambiguous and known risks to delivery.
Ensure the team has clear expectations, accountability, a sense of team, and professional growth.
Be pivotal in growing the portfolio of Allied Health and AI programs.
Create and adopt playbooks, processes, and automations that enable scale as courses mature.
Get into the weeds to understand personas and implement material changes to the human-guided services model, learner experience, partners, and team members.

Requirements

7-10 years of professional experience with end-to-end ownership in a rapidly evolving startup environment.
Demonstrated founder mentality with examples of creating operational capabilities from scratch.
Effective people management skills, including nurturing professional development and energizing teams.
Strong external partnership skills, including recruiting, negotiating with, and managing relationships with external partners.
Operational design instinct, with the ability to build scrappy MVPs versus operationalizing.
Ability to think in systems and workflows, designing repeatable processes.
Default to action and move fast, with the judgment to know when to slow down.
Extensive use of AI tools to amplify output, move faster, and think through problems.
Ability to create structure in ambiguous environments, break down complex problems, prioritize, and communicate clearly.
Experience driving outcomes by coordinating across teams without positional authority.
Understanding of compliance, accreditation, or partner relationships.

Skills

Strategic thinking
Operational execution
Team leadership
Stakeholder management
Problem-solving
Process design
AI fluency
Cross-functional collaboration
Partnership management
Agility
Judgment
Communication

Location

Remote (CA, FL, TX, MA, AZ, NY & IL)

Work Type

Full-time
Remote

Experience Level

7-10 years professional experience
Startup experience

About the Company

Springboard is an education and workforce development company focused on bridging critical skills gaps through job-aligned training.
Offers flexible, mentor-led programs in high-growth fields like AI, allied health, data analytics, and software engineering.
Partners with employers, healthcare systems, and workforce organizations to build talent pipelines and deliver measurable outcomes.