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About the Role

The Digital Operations Manager is responsible for managing and optimizing the organization's digital marketing platforms, website, email communications, marketing analytics, and digital campaigns. This role supports audience engagement, fundraising, occupancy growth, and communications through data-driven digital strategies.

Responsibilities

• Develop, execute, and optimize email marketing campaigns, including audience segmentation, list management, automation, scheduling, deployment, and performance analysis.
• Build and maintain automated email journeys and nurture campaigns.
• Monitor email deliverability, maintain database hygiene, and ensure compliance with CAN-SPAM.
• Collaborate with CRM and data stakeholders to maintain accurate audience segmentation and campaign targeting.
• Manage day-to-day updates and maintenance of the organization's WordPress website.
• Create and maintain website pages, landing pages, online forms, and event registration pages following accessibility and user experience best practices.
• Conduct regular website content audits and coordinate updates with internal stakeholders.
• Monitor and analyze website, email, social media, fundraising, and digital marketing performance.
• Develop dashboards, reports, and performance summaries.
• Translate digital analytics into actionable recommendations.
• Track and report on social media metrics.
• Develop, edit, proofread, and publish digital content across various channels.
• Ensure all digital content aligns with organizational branding and messaging.
• Coordinate digital marketing projects with cross-functional departments.
• Serve as the primary liaison with external website and intranet development partners.

Requirements

• Bachelor's degree in Marketing, Communications, Digital Media, or a related field, or an equivalent combination of education and experience.
• Minimum of five years of experience in digital marketing, digital operations, marketing technology, or a related field.
• Demonstrated experience managing digital marketing platforms, email marketing automation, CRM systems, website content management systems (CMS), fundraising platforms, and event registration tools.
• Experience with WordPress, Google Analytics (GA4), SharePoint, or similar CMS platforms.
• Strong analytical skills with the ability to interpret performance data and develop actionable recommendations.
• Excellent project management, organizational, and time management skills.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams and external vendors.
• Ability to sit, stand, and work at a computer for extended periods.
• Ability to use standard office equipment.
• Ability to occasionally lift and carry materials weighing up to 25 pounds.
• Ability to travel occasionally for meetings, events, or organizational activities.
• Ability to communicate effectively in person, virtually, and through written correspondence.

Skills

• WordPress
• Google Analytics (GA4)
• SharePoint
• HTML/CSS (preferred)
• Marketing automation platforms (preferred)
• Salesforce (preferred)
• Adobe Creative Suite (preferred)
• Canva (preferred)

Location

• San Francisco

Work Type

• Full-Time

Experience Level

• Minimum of five years of experience

Education Level

• Bachelor's degree in Marketing, Communications, Digital Media, or a related field, or an equivalent combination of education and experience.

Salary/Compensations

• $147,000 to $163,000 annually

Benefits

• Medical
• Dental
• Vision
• 403(b) Retirement Plan
• Paid Time Off (PTO)
• Tuition Reimbursement
• Commuter Benefits
• Weekday Shuttle Services to and from Glen Park Station

About the Company

• The San Francisco Campus for Jewish Living (SFCJL) is the leading senior services organization in Northern California, located on a nine-acre campus in San Francisco's Excelsior neighborhood.
• Our continuum of care includes assisted living, memory care, long-term skilled nursing, short-term rehabilitation, an acute geriatric psychiatric unit, and our Foundation.
• Founded in 1871 and formerly known as the Jewish Home, our legacy grounds us as our vision propels us forward.
• We support over 2,500 older adults annually through innovative programs rooted in Jewish values.
• We have an inclusive culture with 950 team members of diverse faiths and backgrounds.
• We are a mission-driven nonprofit organization.
• We offer competitive compensation and comprehensive benefits.
• We provide meaningful work that positively impacts older adults.
• We foster an inclusive community, welcoming to all.
• We offer a supportive, team-oriented environment.
• We provide opportunities for professional growth and development.
• We have collaborative leadership focused on enhancing the employee experience.

Equal Opportunity

• San Francisco Campus for Jewish Living is committed to employing a diverse and inclusive workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.