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About the Role

This role is responsible for maintaining the hotel's safety and functionality, responding to guest requests, and proactively addressing maintenance needs to ensure a positive guest experience.

Responsibilities

• Respond to and attend to guest repair requests, communicating with guests to resolve maintenance issues with minimal supervision.
• Inspect facilities daily to assess physical and safety conditions, identifying and addressing hazards, broken equipment, and areas needing repair or renovation.
• Assist guests with room access.
• Notify appropriate authorities and management in emergency situations.
• Handle guest and associate conflicts or disturbances.
• Complete incident reports with detailed information.
• Gather evidence and conduct interviews during investigations.
• Secure property entrances as required.
• Complete shift summary reports.
• Maintain confidentiality of security and property reports.
• Maintain the interior and exterior of the hotel, including guest rooms, public areas, and fixtures.
• Respond courteously and promptly to guest maintenance requests, ensuring guest satisfaction.
• Maintain order within the hotel and assist with guest welfare and door lock issues.
• Coordinate response to emergency conditions calmly and effectively.
• Address policy violations for the security and safety of guests, associates, and property.
• Monitor for suspicious individuals on the property.
• Conduct walk-through observations of the entire hotel.
• Demonstrate knowledge of building systems, emergency response, and blueprints/schematics.
• Apply working knowledge of air conditioning, refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems, carpentry, kitchen equipment, and general building management.
• Perform Engineer on Duty responsibilities, including readings and rounds.
• Program TVs and perform general housekeeping and engineering duties.
• Assist with surface preparation, painting, drywall repair, trim repair, light bulb and filter replacement, and clean-up.
• Adhere to company and department safety and security policies, including safe tool operation, Hazardous Material Management, Lockout/Tag-out procedures, and proper lifting techniques.
• Perform other reasonable job duties as requested.

Requirements

• Must be composed and professional.
• Must be observant and proactive.
• Must be able to handle issues and emergencies with efficiency and care.
• Must be able to persistently maintain equipment daily.
• Must be able to work an overnight shift.
• Reports to the Chief Engineer.

Skills

• Maintenance
• Repair
• Guest service
• Communication
• Problem-solving
• Safety assessment
• Conflict resolution
• Report writing
• Building systems knowledge
• Blueprint reading
• Electrical schematics reading
• Plumbing
• HVAC
• Air conditioning
• Refrigeration
• Mechanical systems
• Pneumatic/electronic systems and controls
• Carpentry
• Painting
• Drywall repair
• Housekeeping
• Tool operation
• Hazardous Material Management
• Lockout/Tag-out procedures

Location

• Hotel

Work Type

• Full-time
• Overnight

Experience Level

• Based on experience

Salary/Compensations

• $18.00 per hour

Equal Opportunity

• EEOE