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About the Role

The Regional Director is accountable for operations, financial management, and meeting service delivery obligations within a specified geographical region. This role involves coaching and training the team on regulatory and client requirements, contributing to strategic plans, and people leadership.

Responsibilities

• Follow and apply all Health and Safety and Emergency Response requirements to ensure safety.
• Work collaboratively with Health Safety and Environment Teams to emphasize Safety Culture.
• Ensure all internal and external health, safety, environment, and security requirements are met.
• Ensure the safe delivery of all work performed.
• Continuously engage clients to understand needs and recommend additional services.
• Provide input for strategic account expansion plans and execution.
• Recommend additional pull-through services.
• Participate in and contribute to quarterly business reviews.
• Contribute to contract renewal and business development activities.
• Contribute to account governance.
• Adhere to Contract Specific MSA (Master Service Agreement).
• Manage the BGIS ECE Program for the specific client group.
• Be responsible for results and action plans related to the Likely to Recommend Survey.
• Achieve client satisfaction objectives for the assigned region(s).
• Develop and maintain effective relationships with clients and manage client expectations.
• Act as the focal point of escalation for facilities-related issues within assigned region(s).
• Assume financial responsibility for facility operations, including budget management.
• Develop budgets (O&M, Transaction, capital projects and rent) in partnership with finance.
• Perform monthly budget analysis and re-forecast allocations using financial reports.
• Meet annual targets as per contractual performance and client financial targets/indicators.
• Identify cost-saving opportunities and develop strategies to maximize financial resources.
• Track and report on budget positive or negative trends performance regularly.
• Participate in, provide recommendations for, and contribute to continuous improvement projects.
• Manage operations for the portfolio of facilities within the assigned region(s).
• Lead operations and maintenance activities and program execution for a portfolio of facilities.
• Oversee the completion and submission of capital plans.
• Create and implement short to mid-term plans for the assigned region(s).
• Provide input into strategic plans.
• Collaborate with stakeholders to optimize facilities and create value for the client.
• Ensure all work is completed as outlined in the MSA in collaboration with the Central Work Order Management Team.
• Monitor work order progress and ensure tasks are completed within established timelines.
• Maintain accurate records of work orders and associated costs with Account Governance Teams.
• Streamline and manage work order processes to optimize efficiency.
• Prioritize and assign work orders based on urgency and impact.
• Meet all service obligations for the assigned region(s).
• Oversee the delivery of all service obligations.
• Meet established metrics/key performance indicators and lead action plans to remediate gaps.
• Ensure compliance with all legislated, corporate, and industry-related requirements.
• Ensure emergency preparedness, risk management, disaster recovery, and business continuity plans are developed and stakeholders are trained.
• Oversee and engage in Emergency Management.
• Ensure all regulatory compliance requirements have been met and documentation is maintained.
• Ensure compliance with corporate and legislated policies related to environmental, building code, and issues.
• Ensure on-time, on-budget, and quality delivery of facility management projects.
• Collaborate to identify project opportunities and priorities, and develop/implement projects.
• Oversee the development and execution of project plans.
• Follow BGIS Vendor Performance and Relationship Management Program protocols with support from leadership.
• Collaborate to source and qualify vendors, and procure goods and services.
• Contribute to efficiency gains through identifying and implementing best practices, refining processes, and leveraging self-perform.
• Implement related enhancements for the assigned region(s).
• Manage employee-oriented activities including engagement, development, performance management, hiring, and retention.
• Manage Employee Satisfaction Scores and employee recognition.
• Provide day-to-day support and team oversight/management.
• Collaborate with BGIS Self Perform Teams to maximize efficiency and customer service.
• Leverage technology such as work order systems, vendor monitoring tools, BAS, and CMMS scheduling tools.
• Mentor staff in vendor management and effective use of technology.
• Provide guidance on effective use of technology for financial management and career progression.
• Perform other duties as assigned.

Requirements

• Community college diploma preferably in business administration.
• More than 10 years of facility management work experience.
• Highly skilled at account management.
• Highly skilled at facility operations management.
• Highly skilled at client relationship management with demonstrated ability in building and managing relationships with client representatives at the senior management level.
• Highly skilled at managing service delivery and meeting service delivery obligations.
• Skilled at managing budgets.
• Fully developed communication, influence, persuasion, and negotiation skills.
• High degree of client service orientation and sense of urgency.
• Highly skilled at leading and engaging a team of individuals.
• Skilled at vendor management.
• Highly skilled at emergency management, emergency preparedness, and business continuity planning and execution.
• Possesses a sustainability mindset and seeks to incorporate sustainable practices.
• Expert level knowledge of health and safety requirements.
• Maintains current knowledge of and highly skilled at implementing facility management services best practices.
• Expert level knowledge of current building standards and requirements.
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies.

Skills

• Account Management
• Facility Operations Management
• Client Relationship Management
• Service Delivery Management
• Budget Management
• Communication
• Influence
• Persuasion
• Negotiation
• Client Service Orientation
• Urgency
• Team Leadership
• Team Engagement
• Vendor Management
• Emergency Management
• Emergency Preparedness
• Business Continuity Planning
• Sustainability Mindset
• Health and Safety Requirements
• Facility Management Best Practices
• Building Standards
• Continuous Improvement
• Quality Management
• Innovation

Location

• North America

Work Type

• Full-time
• Regular

Experience Level

• More than 10 years

Education Level

• Community college diploma

Salary/Compensations

• $110,000 - $138,000 per annum

Benefits

• Accommodation during the recruitment process

About the Company

• BGIS is a leading provider of customized facility management and real estate services.
• With a combined team of over 10,000 professionals worldwide, BGIS enables innovation through the services they deliver.
• They actively seek new opportunities that drive innovation for their clients’ businesses.
• Globally, they manage over 320 million square feet of client portfolios across 30,000+ locations.
• BGIS's culture is built on three pillars: Culture of Care, High Performing Teams, and Unwavering Commitment to Sustainability.
• At BGIS, they are committed to the development of their people, offering opportunities to learn and grow.

Equal Opportunity

• BGIS is an equal opportunity employer, and they welcome applications.
• If accommodation is required during the recruitment process, please contact askHR.
• Upon request for accommodation, BGIS will consult with the applicant and provide suitable accommodation based on accessibility needs due to disability.