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About the Role
Serenity is hiring Customer Care Coaches to create supportive experiences that help people feel encouraged, confident, and empowered in their personal growth. This role is ideal for individuals who enjoy connecting with others and creating positive, supportive environments, with no specialized background required as training will be provided.
Responsibilities
- Work one-on-one with individuals throughout the day.
- Guide participants through scheduled sessions using specialized program tools and technology.
- Help individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building.
- Prepare daily plans to help participants get the most value from each session.
- Track progress and update internal records.
- Create a calm, welcoming environment where people feel comfortable and supported.
Requirements
- 2+ years of full-time professional experience demonstrating reliability and strong work ethic.
- Strong interpersonal skills with a naturally positive, people-focused attitude.
- Clear communication skills both in person and in writing.
- Ability to remain calm and supportive in fast-paced environments.
- Willingness to learn, grow, and accept feedback.
- Authorization to work in the United States.
Skills
- Interpersonal skills
- Communication skills
- Positive attitude
- People-focused
- Calmness
- Supportiveness
- Adaptability
- Willingness to learn
- Accepting feedback
Location
- Austin, TX
Work Type
- Full-Time
- Onsite
Experience Level
- 2+ years of professional experience
Salary/Compensations
- $23–$30/hr + quarterly performance based bonuses.
Benefits
- 90% employer-paid medical, dental, and vision coverage
- 10 PTO days (15 after the first year)
- 10 paid holidays each year
- 401(k) retirement program
About the Company
- Serenity is a growing organization focused on helping individuals move forward in meaningful ways.
- The team combines innovative tools, structured programs, and a people-first mindset to create experiences that make a difference.
- By blending technology with personalized support, Serenity helps individuals build confidence, develop positive habits, and achieve lasting progress.
Equal Opportunity
- Serenity is an equal opportunity employer.
- Employment is contingent upon successful completion of background checks and drug screening.