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About the Role
As a Desktop Support Technician, you'll play a key role in keeping our teams connected and productive by serving as the primary regional point of contact for desktop computing and telephone system support. You'll be responsible for installing, diagnosing, repairing, maintaining, and upgrading PC hardware, software, mobile devices, and telephone equipment to ensure optimal performance for internal users.
Responsibilities
- Perform on-site and remote analysis, diagnosis, and resolution of desktop and telephone problems for end-users and implement corrective solutions.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software, and telephone equipment to deliver required desktop service levels.
- Collaborate with the Information Technology team to ensure efficient operation of the company’s desktop computing environment and telephone systems.
- Receive and respond to incoming calls and/or e-mails regarding problems with desktop computers and desktop telephone systems.
- Perform moves, additions, and change requests for desktop computers and telephones.
- Provide accurate and timely documentation of all desktop and telephone-related issues and resolutions.
- Assist in the maintenance of all desktop and telephone equipment inventory.
- Interface with multiple departments and levels of management.
- Setup/Configure and inventory user mobile devices.
- Maintain professional and technical knowledge by attending educational workshops, webinars, or online content relevant to daily duties.
- Travel to Tilson offices throughout the state as necessary.
Requirements
- Troubleshoot technical issues in person, by phone, video call, or email, providing timely, accurate solutions and exceptional end-user support.
Skills
- Desktop computing
- Telephone system support
- PC hardware support
- Software support
- Mobile device support
- Telephone equipment support
- Technical troubleshooting
- End-user support
- Documentation
- Inventory management
Location
- Austin area
- Throughout the state
Work Type
- On-site
- Remote
Benefits
- 401K
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid training
- Opportunities for career growth
About the Company
- Tilson Homes is a company where people, purpose, and family come first.
- Our success starts with our people.
- We believe in doing the right thing, supporting one another, and helping families achieve their dream of homeownership.
- We offer competitive compensation.