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About the Role

As the Service Manager, you will be a professional multi-tasker, managing competing priorities and tight deadlines with ease. You will develop long-lasting customer relationships and foster a positive, engaging culture for your skilled Service Team, ensuring our customers get back on the road and stay there. This role offers personal and professional growth with upward mobility within the organization.

Responsibilities

• Lead, manage, and support the team to achieve departmental goals.
• Train, coach, and mentor employees on industry best practices.
• Manage recruitment, onboarding, and performance.
• Monitor work scheduling to maximize Technician efficiency.
• Maintain effective communication across departments.
• Serve as the front-line customer face, maintaining positive relationships to ensure customer loyalty and generate referrals.

Requirements

• 10+ years of related experience, including 5 years in a leadership role in an OEM Truck Dealership.
• 310T or Red Seal Equivalent or related experience.
• Strong automotive/truck mechanical knowledge.
• Outstanding communication skills, excellent customer service, and time management.
• G license with a clean driver's record.

Skills

• CDK Knowledge

Location

• Scarborough

Work Type

• Full-time
• Monday to Friday, 9:00am – 5:00pm

Experience Level

• 10+ years of related experience
• 5 years in a leadership role

Education Level

• 310T or Red Seal Equivalent

Salary/Compensations

• Competitive salary
• bonus plan

Benefits

• Company car
• Professional development
• Excellent Health, Dental, and Vision Benefits
• Employee Assistance Program
• Vacation + 5 PTO days per year
• Cummins and Hino Certified Training
• Provided uniforms
• Annual safety boot allowance

About the Company

• For over 60 years, Somerville has stood for integrity and quality, driven by a commitment to customer service excellence.
• Rooted in family values, fostering an entrepreneurial culture where ideas are welcomed, growth is supported, and high performance is championed.
• Promote a positive culture, personal development, diversity, and inclusion.

Equal Opportunity

• At Somerville Auto Group, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions.
• As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve.
• Somerville Auto Group is committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.
• We encourage applications from all qualified individuals.
• While we thank all applicants for their interest, only those selected for further consideration will be contacted.