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About the Role

Crowe is seeking an experienced and motivated Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service oriented, and eager to expand their ServiceNow and consulting leadership skills.

Responsibilities

Engage and deploy client projects across ServiceNow applications (e.g., IRM, SecOps, etc.), ensuring high-quality delivery.
Serve as a client contact for engagements, building trusted relationships and managing expectations.
Translate complex business requirements into scalable, effective ServiceNow solutions.
Facilitate workshops and design sessions with clients to shape solution direction.
Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
Deliver product demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
Support proposal development, SOW creation, and pre-sales activities.
Mentor and train junior staff, supporting their technical and consulting skill growth.
Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
Collaborate with leadership on thought leadership and practice-building initiatives.

Requirements

2+ years of direct ServiceNow implementation experience.
Ability to independently lead client projects and contribute to business development.
Strong track record of delivering ServiceNow solutions that meet client needs.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
Willingness to travel as needed for client engagements.
Strong hands-on experience configuring and implementing ServiceNow solutions.
Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.).
Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools.
Excellent communication, facilitation, and client-facing presentation skills.
Proven ability to lead ServiceNow delivery projects and guide junior staff.
Experience with business development activities (demos, proposals, pre-sales discussions) – Preferred.
Strong problem-solving and organizational skills.
ServiceNow Certified System Administrator (CSA) – Preferred.
One or more ServiceNow Certified Implementation Specialist certifications – Preferred.
Certified Application Developer (CAD) – a plus.
Uphold Crowe’s values of Care, Trust, Courage, and Stewardship.
Act ethically and with integrity at all times.
Verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
Must be eligible to work in the United States.
Crowe is not sponsoring for work authorization at this time.

Skills

ServiceNow
IRM
SecOps
Cloud Solutions
Client Project Leadership
Delivery Management
Business Development
Solution Design
Solution Implementation
Sales Demos
Proposal Development
Mentoring
Client Relationship Management
Requirement Translation
Workshop Facilitation
Design Sessions
ServiceNow Configuration
ServiceNow Customization
ServiceNow Extension
Product Demos
SOW Creation
Pre-sales Activities
Staff Training
Internal Best Practices
Accelerators
Knowledge Sharing
Thought Leadership
Practice Building
JavaScript
Business Rules
Workflows
UI Policies
ServiceNow Integrations
REST APIs
SOAP APIs
Third-party Tools
Communication
Facilitation
Client-Facing Presentation
Problem-Solving
Organizational Skills

Location

United States

Work Type

Full-time
Travel as needed

Experience Level

Senior
2+ years of direct ServiceNow implementation experience

Education Level

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
ServiceNow Certified System Administrator (CSA) – Preferred.
One or more ServiceNow Certified Implementation Specialist certifications – Preferred.
Certified Application Developer (CAD) – a plus.

Salary/Compensations

$79,100.00 - $156,600.00 per year

Benefits

Comprehensive total rewards package
Career Coach
Inclusive culture that values diversity

About the Company

Crowe is one of the largest public accounting, consulting and technology firms in the United States.
Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services.
Crowe is recognized by many organizations as one of the country's best places to work.
Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world.
The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Equal Opportunity

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.
Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.