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About the Role

Neara is seeking a Customer Value Architect to work closely with high-value customers, driving platform adoption, value definition, and validation. This role requires technical curiosity, customer engagement skills, and the ability to translate Neara solutions into quantifiable ROI.

Responsibilities

• Develop strong understanding and proficiency with the Neara software platform to translate its functionality and value to customers.
• Work directly and closely with customers, including on-site, to drive and embed platform use.
• Ensure Neara solutions are delivered as contractually scoped and achieve identified business outcomes.
• Develop a deep understanding of customer strategic imperatives and business goals to provide guidance on Neara solution enablement.
• Serve as a trusted commercial and technical advisor to customers, ensuring full embedding of Neara solutions.
• Collaborate with customers to define and deliver business cases and ROI metrics.
• Identify opportunities for customers to expand their use and adoption of the Neara platform.
• Engage a broad stakeholder audience within customers to build trusted relationships.
• Collaborate with Neara Sales and Deployment teams to drive customer happiness, platform adoption, and growth.
• Design and deliver focused training sessions and workshops aligned with customer goals.
• Identify emerging client needs and strategic opportunities to inform customer account strategies.

Requirements

• Significant experience with enterprise account engagement, strategy, and client management, ideally within a large consulting organization.
• Familiarity with enterprise software platforms and deployments.
• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
• Strong communication skills; ability to explain complex topics clearly.
• Strong critical thinking capabilities; ability to translate customer outcomes to technical solutions.
• Strong external stakeholder engagement skills, including the ability to build trusted relationships.
• A proactive problem-solver who enjoys finding creative solutions.
• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.
• An engineering degree is a plus but not essential.
• Ability to work on-site in Houston and/or Dallas during the week.
• Regular in-person collaboration with customers.
• Current and unrestricted working rights.
• No visa sponsorship available.

Skills

• Technical curiosity
• Customer engagement
• Customer navigation
• Translating solutions into quantifiable ROI
• Enterprise account engagement
• Enterprise account strategy
• Client management
• Enterprise software platforms
• Enterprise software deployments
• Customer value frameworks
• ROI frameworks
• Communication
• Critical thinking
• Stakeholder engagement
• Problem-solving
• Creative solutions

Location

• Houston
• Dallas

Work Type

• On-site
• Full-time

Experience Level

• Significant experience with enterprise account engagement, strategy and client management

Education Level

• Engineering degree is a plus but not essential

Salary/Compensations

• Competitive salary + ESOP

Benefits

• Significant career development and growth opportunities
• Highly meritocratic, non-bureaucratic, and low ego work culture
• Opportunity to work on complex, meaningful products and real world problems
• Opportunity to play a direct, critical role in the trajectory of a high growth company

About the Company

• Neara uses advanced machine learning to create engineering-grade, physics-enabled digital twins of electricity grids.
• Neara's software platform builds sophisticated, engineering-grade 3D digital models of critical infrastructure.
• Neara is a high-growth technology company backed by leading venture capital and private equity investors.
• Neara's platform is adopted by infrastructure owners and operators globally.
• Neara's platform delivers solutions across the entire asset life cycle.
• Neara was recognized as one of Time Magazine’s 100 Most Influential Companies of 2024.
• Neara’s vision is to change how the world designs, builds and operates critical infrastructure.
• Neara’s primary growth focus is the Americas, UK and Europe.

Equal Opportunity

• Neara values diversity, belonging and equal employment opportunities.
• Encourages individuals from all backgrounds to apply.