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About the Role

The Senior Practice Technology Analyst supports the evaluation, implementation, and ongoing optimization of legal technology platforms, with an emphasis on AI-powered tools and practice efficiency solutions. This role involves greater independence, complex troubleshooting, and contributing to training and support resources.

Responsibilities

• Independently support and troubleshoot practice technology platforms, resolving complex technical issues.
• Contribute to the evaluation and testing of emerging legal technology platforms, including generative AI solutions.
• Develop and maintain training materials, user guides, and knowledge base articles.
• Assist with user training sessions for practice technology solutions.
• Monitor technology adoption rates and system usage, analyzing data to identify trends.
• Support pilot programs by coordinating logistics, gathering user feedback, and documenting outcomes.
• Maintain accurate and comprehensive documentation of system configurations, processes, and support procedures.
• Serve as a resource for junior team members, helping to onboard new Analysts and sharing knowledge.
• Stay current with legal technology trends and developments.
• Participate in technology demonstrations and awareness sessions for practice groups.
• Coordinate with technology vendors regarding support issues, feature requests, and platform updates.
• Comply with department and firm administrative procedures and policies.
• Perform other work-related duties as assigned.

Requirements

• Must demonstrate the ability to maintain strict confidentiality of the firm's internal matters and client information.
• Self-motivated with demonstrated ability to work independently while knowing when to seek guidance.
• Able to interact effectively with all levels of personnel, including attorneys, partners, and support staff.
• Strong oral and written communication skills with ability to explain technical concepts to non-technical users.
• Ability to organize, plan, and manage multiple tasks and projects simultaneously while maintaining attention to detail.
• Strong analytical thinking and problem-solving skills with a systematic approach to troubleshooting complex issues.
• Excellent customer service orientation with a focus on user experience and technology adoption.
• Adaptable to changing priorities and emerging technologies; eager to continuously learn and grow.
• Ability to work both independently and as part of a collaborative team.
• Demonstrated initiative in identifying issues and proactively developing solutions.

Skills

• Legal software applications support (e.g., contract analysis tools, document automation platforms, practice management systems)
• Generative AI legal technology platforms
• Legal workflows and practice group needs understanding
• Technical aptitude for learning new software platforms
• User-facing documentation and training material development
• Data analytics concepts and usage metrics interpretation

Location

• Boston
• Chicago
• Washington, D.C.
• Los Angeles
• New York City

Work Type

• Hybrid

Experience Level

• Senior
• 4+ years of experience in a law firm or legal technology environment

Education Level

• Bachelor's degree

Salary/Compensations

• Boston, Chicago, Washington, D.C., & Los Angeles: $117,200 - $178,700
• New York City: $127,900 - $195,000

Benefits

• Comprehensive Total Rewards package
• Comprehensive health and well-being benefits
• Personal and professional development
• Career growth opportunities
• Collegial and supportive culture
• Discretionary bonus based on performance

About the Company

• Ropes & Gray is a preeminent global law firm.
• Ranked in the top three on The American Lawyer's A-List for eight consecutive years.
• Ranked #1 on Law.com's UK A-List twice in the past three years.
• Has approximately 2,500 lawyers and professionals.
• Serves clients in major centers of business, finance, technology, and government.
• Recognized for leading practices in asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Equal Opportunity

• Ropes & Gray is an equal opportunity employer.