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About the Role
This role focuses on maintaining proactive, personalized client engagement, monitoring account health, and ensuring budget utilization to improve hires and ROI. It involves driving product adoption, meeting SLAs, and collaborating with internal teams to resolve complex issues.
Responsibilities
- Maintain proactive, personalized client engagement across email, phone, and video.
- Prioritize live conversations for complex or high-impact needs.
- Monitor account health daily, identify risks early, and take timely action to prevent churn and protect revenue.
- Ensure full budget utilization aligned with hiring goals by removing pacing and delivery blockers.
- Use data and client insights to prioritize work and deliver recommendations that improve hires and ROI.
- Drive adoption of priority products and employer tracking tools.
- Meet documented SLAs through clear updates and consistent follow-through.
- Maintain thorough case documentation to preserve context and resolution paths.
- Partner with Sales and internal teams to leverage resources and escalation channels to resolve complex issues.
- Continue building product and process expertise through training and real-time application.
- Contribute in 1:1s by communicating wins, addressing blockers, and owning development goals.
- Protect and grow revenue by identifying churn risks and executing retention and recovery strategies.
- Drive measurable hiring outcomes by effectively deploying budgets and delivering data-backed optimization recommendations.
- Deliver a high-quality client experience through accurate communication, clear expectations, and consistent SLA adherence.
- Promote adoption of strategic products and tracking solutions to improve performance insights and attribution.
- Maintain operational excellence through rigorous documentation, case management, disciplined follow-through, and progress toward KPI targets.
- Resolve technical, integration, and tracking issues in partnership with internal teams and external collaborators.
- Partner with Sales to align on client strategy, identify growth opportunities, and contribute to overall team effectiveness and common revenue goals.
Requirements
- Minimum of 2 years of related experience.
- Professional fluency in English and Spanish (written and verbal).
- Data Proficiency: Quickly analyze operational data to identify trends, anomalies, and areas for action.
- Unbiased Decision-Making: Formulate data-driven hypotheses and maintain an objective perspective when evaluating information.
- Risk Prevention: Proactively assess account risk and partner with Sales to improve account health and results.
- Motivational Skills: Address client issues, identify root problems, and coordinate with internal partners to develop solutions.
- Adaptability & Perseverance: Navigate obstacles, drive change, take ownership, and endure through challenges to execute tasks.
- Continuous Learning & Leadership: Prioritize ongoing self-improvement and take initiative to explore new opportunities and markets.
Skills
- Client engagement
- Email communication
- Phone communication
- Video communication
- Account health monitoring
- Risk identification
- Churn prevention
- Revenue protection
- Budget utilization
- Data analysis
- Client insights
- Product adoption
- SLA adherence
- Case documentation
- Sales partnership
- Issue resolution
- Product expertise
- Process expertise
- Spanish fluency
Location
- Austin, Texas
Work Type
- Hybrid
Experience Level
- 2+ years of related experience
Salary/Compensations
- 22.12 - 32.69 USD per hour
Benefits
- Quarterly bonuses
- Restricted Stock Units (RSUs)
- Paid Time Off (PTO) policy
- Region-specific benefits
About the Company
- As the world’s number 1 job site, our mission is to help people get jobs.
- We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves.
- We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
Equal Opportunity
- Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized.
- We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
- Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process.
- Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work.
- At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive.
- We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
- We value diverse experiences, including those who have had prior contact with the criminal legal system.
- We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
- Those with military experience are encouraged to apply.
- Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.