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About the Role

This role focuses on maintaining proactive, personalized client engagement across multiple channels, prioritizing live conversations for complex needs. The primary goal is to monitor account health, identify and mitigate churn risks, and ensure full budget utilization to protect revenue and drive hiring outcomes. You will also provide data-driven recommendations to improve hires and ROI, and ensure adoption of key products and tracking tools.

Responsibilities

Maintain proactive, personalized client engagement across email, phone, and video.
Prioritize live conversations for complex or high-impact needs.
Monitor account health daily and identify risks early to prevent churn and protect revenue.
Ensure full budget utilization aligned with hiring goals by removing pacing and delivery blockers.
Use data and client insights to prioritize work and deliver recommendations that improve hires and ROI.
Drive adoption of priority products and employer tracking tools.
Meet documented SLAs through clear updates and consistent follow-through.
Maintain thorough case documentation to preserve context and resolution paths.
Partner with Sales and internal teams to leverage resources and escalation channels for issue resolution.
Continue building product and process expertise through training and real-time application.
Contribute in 1:1s by communicating wins, addressing blockers, and owning development goals.
Protect and grow revenue by identifying churn risks and executing retention and recovery strategies.
Drive measurable hiring outcomes by effectively deploying budgets and delivering data-backed optimization recommendations.
Deliver a high-quality client experience through accurate communication, clear expectations, and consistent SLA adherence.
Promote adoption of strategic products and tracking solutions to improve performance insights and attribution.
Maintain operational excellence through rigorous documentation, case management, disciplined follow-through, and progress toward KPI targets.
Resolve technical, integration, and tracking issues in partnership with internal teams and external collaborators.
Partner with Sales to align on client strategy, identify growth opportunities, and contribute to overall team effectiveness and common revenue goals.

Requirements

Requires a minimum of 2 years of related experience.
Quickly analyze operational data to identify trends, anomalies, and areas for action.
Formulate data-driven hypotheses and maintain an objective perspective when evaluating information.
Proactively assess account risk and partner with Sales to improve account health and results.
Address client issues, identify root problems, and coordinate with internal partners to develop solutions.
Navigate obstacles, drive change, take ownership, and endure through challenges to execute tasks.
Prioritize ongoing self-improvement and take initiative to explore new opportunities and markets.
An employee must not be on an active formal performance improvement plan (PIP), or have an active warning on their file at the time of application.
Employees must have been in their current position for a minimum of 6 months.
Changes in Job Profile due to reorganization/team restructure or a level up/auto promotion do not affect time in role.

Skills

Data Proficiency
Unbiased Decision-Making
Risk Prevention
Motivational Skills
Adaptability & Perseverance
Continuous Learning & Leadership

Location

Canada

Work Type

Full-time

Experience Level

2 years of related experience

Salary/Compensations

44,000 - 66,000 CAD per year

Benefits

Quarterly bonuses
Restricted Stock Units (RSUs)
Paid Time Off policy
Many region-specific benefits

About the Company

As the world’s number 1 job site, our mission is to help people get jobs.
We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves.
We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

Equal Opportunity

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized.
We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process.
Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work.
At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive.
We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
We value diverse experiences, including those who have had prior contact with the criminal legal system.
We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
Those with military experience are encouraged to apply.
Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.