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About the Role

Provides administrative support to Management, including preparing and maintaining Word and Excel documents for reports and data entry. Requires strong organizational and interpersonal skills, with the ability to manage multiple tasks independently and with minimal direction.

Responsibilities

• Provides technical training on marketing support system to sites.
• Maintains system data and access by adding new call centers, source events, packages, offers, tour schedules and employee log ins.
• Ensures accurate tracking of marketing programs/categories and provides general operational support such as fulfilling ad-hoc reports/data requests.
• Processes tour concerns by area/site/agent and marketing program.
• Monitors and provides feedback regarding tour policy opportunities.
• Tracks and monitors survey sheets.
• Researches tour claims and walk ins.
• Processes weekly vendor invoices.
• Supports lead generation and processing initiatives by maintaining referral paper lead slips, processing leads provided, and tracking all leads sent and received.
• Serves as subject matter expert for best practices on lead distribution.
• Ensures all lead campaigns are entered in the marketing support system and results are communicated to leadership.
• Sets up premium (gift) types in marketing support system.
• Serves as site support for general questions and troubleshooting.
• Reconciles premiums disbursed to ensure accuracy and mitigate risks.
• Supports sites in the weekly orders for all premiums including Amex and set up transfers for card activation.
• Generates weekly, bi-weekly, and monthly reports from various systems, including reports on lead generations and status, tour schedules, premium giveaways, etc.
• Performs other duties as needed.

Requirements

• Able to work independently and as a team player.
• Ability to prioritize and organize.
• Scheduling flexibility due to business demands.
• Ability to handle a variety of tasks independently while multitasking and maintaining attention to detail.
• Ability to show discretion and good judgment in dealing with internal and external problems.
• Must be able to handle periods of high pressure while maintaining a professional composure.
• Presents oneself as a professional role model.
• Troubleshoot, analyze and resolve issues with marketing support systems.
• Moderate level of autonomy is required once day to day functions is established and trained.
• Any decision outside of the scope of the normal day to decisions and functions will need to be approved by a manager.
• Timely and quality processing of leads allows the WorldMark call center to meet their budget.
• Accuracy in reporting allows for needed visibility on the performance of all marketing programs and provides the leadership team with information needed for effective profit driven business decisions.
• Provides the ability of our leadership teams to make effective business decisions in managing their sites to achieve the company’s annual targeted goal.

Skills

• Computer Skills required
• Positive and enthusiastic attitude
• Excellent verbal communication and listening skills
• Must be computer literate
• Problem solving

Location

• No travel required

Work Type

• Full-time

Experience Level

• 0-1 years’ experience

Education Level

• High School Diploma

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off
• Parental leave
• Holidays
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program

About the Company

• Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
• Innovation and growth keep our work interesting and fun.
• Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• Hospitality is at the heart of all we do at Travel + Leisure Co.
• Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
• We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
• Join our global team and build a career where memories start with you.

Equal Opportunity

• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
• If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.