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About the Role

The Member Relations Specialist focuses on cultivating positive interactions and lasting relationships with MMC Specialists, aiming to enhance overall member satisfaction and loyalty. This role works collaboratively with various directors and operational teams to deliver member-centric service.

Responsibilities

• Support members in the adoption of new MMC systems, tools, processes, and services.
• Receive, resolve, and monitor members’ issues promptly using MMC Service Now, emails, or the MMC Portal.
• Communicate effectively with members and Account Directors to gather feedback and understand member needs.
• Utilize member feedback, including surveys, to identify areas for improvement.
• Maintain standard training and promotional materials.
• Support VPs, Directors, and Account Directors in preparing and delivering member presentations.

Requirements

• Post-secondary degree in a relevant field (business, engineering, management, systems).
• Four to six years of experience in a supply chain environment.
• Two years of experience in customer or member relations management.
• Demonstrated ability to organize, control, and coordinate various activities in a fast-paced, ever-changing environment.
• Knowledge/experience in supply chain management, preferably in a healthcare setting.
• Understanding of business and legal issues.
• Demonstrated experience in customer or member relationship management.
• Advanced knowledge in developing/conducting presentations and preparing marketing material.
• Project Management experience preferred.
• Conflict resolution training.
• Advanced knowledge of MS Office (Word, Excel, PowerPoint).
• Experience with Business Central or other ERP systems preferred.
• Ability to lead multi-discipline project teams.
• Ability to interact with all levels of internal staff, hospital staff, clinicians, external stakeholders, and suppliers.
• Demonstrated proficient communication skills, both written and oral.
• Demonstrated organization/time management skills.
• Ability to lead and champion multiple initiatives concurrently.
• Ability to effectively manage multiple stakeholders simultaneously.
• Demonstrated proactivity and follow-up skills.
• Demonstrated commitment to continuous improvement.
• Excellent process/project management skills.
• Excellent communication and presentation skills combined with analytical abilities.
• Demonstrated experience in supplier relationship management.
• Demonstrates patience, tenacity, and resiliency in dealing with situations.
• Certified Supply Chain Management Professional (CSCMP) certification completed or in progress (preferred).
• Broader Public Sector (BPS) and Ontario Public Service Procurement Directives experience (preferred).
• Hospital operational experience (preferred).
• Healthcare procurement experience (preferred).
• Bilingual in English and French (preferred).

Skills

• Supply chain management
• Customer/member relations management
• Communication skills
• Analytical abilities
• Mathematical aptitude
• Presentation development and delivery
• Marketing material preparation
• Project Management
• Conflict resolution
• Business Writing
• MS Office (Word, Excel, PowerPoint)
• Business Central or other ERP system
• Supplier relationship management
• Time management
• Process management

Location

• Burlington, ON
• East-North Ontario
• Central Ontario
• Western Ontario

Work Type

• Full-time
• Remote work options

Experience Level

• 4-6 years in a supply chain environment
• 2 years in customer or member relations management

Education Level

• Post secondary degree in business, engineering, management, or systems

Salary/Compensations

• $71,757 - $82,777

Benefits

• Healthcare of Ontario Pension Plan (HOOPP)
• Comprehensive benefits package

About the Company

• Mohawk Medbuy Corporation (MMC) is a national, not-for-profit, shared services organization supporting hundreds of health care providers across Canada, child welfare agencies, and other public sector organizations.
• MMC provides value-driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment), and nutrition solutions.
• Additional services include data analytics, in-hospital support, warehousing/logistics, technology, procure-to-pay, and accounts payable.
• MMC has an emerging focus on sustainability and reconciliation with Indigenous Peoples, supporting the creation of a resilient value chain incorporating environmental, social, and economic best practices.
• The organization has offices in Burlington, ON, Toronto, Thunder Bay, Kingston, Brantford, London, and Chatham, and a distribution centre in Oakville.

Equal Opportunity

• Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).