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About the Role

The Turret Operator serves as a critical control point within the branch, responsible for maintaining facility security, coordinating route operations, and supporting customer and operational needs in real time. This position ensures strict adherence to branch security protocols while functioning as the communication and reporting hub for daily field operations.

Responsibilities

• Control and monitor all access to the building and surrounding grounds in strict compliance with established branch security policies and procedures.
• Verify authorization credentials for employees, visitors, vendors, and contractors prior to granting entry.
• Maintain situational awareness of facility activity and immediately report or escalate suspicious or non-compliant behavior.
• Distribute safety and security communications to route personnel and branch staff as necessary.
• Serve as the primary point of contact for inbound customer communications, professionally handling special route requests (including on-demand services), service changes, no-pick-up notifications, and issue resolution while ensuring accurate documentation and timely follow-up.
• Maintain continuous communication with all routes to monitor service progress, provide updates, and ensure operational efficiency.
• Generate, update, and distribute the ETA to Operations Report to provide real-time visibility into route status.
• Coordinate special services and communicate detailed instructions to route personnel.
• Arrange and manage variable account pick-ups and deliveries.
• Provide combination (combo) support and assist with ATM-related operational issues on routes.
• Notify supervisors of operational disruptions, service delays, or security concerns.
• Maintain a detailed and accurate dispatcher’s log documenting daily operational activity.
• Record and input key data into the ATM list on a daily basis, ensuring accuracy.
• Maintain and update SOFI information daily in accordance with branch standards.
• Prepare, maintain, and distribute additional branch operational and compliance reports as required.
• Ensure all documentation is completed in alignment with company policies and audit standards.
• Perform any other duties or special projects as deemed necessary by Management Staff.

Requirements

• Must have open availability for 7 days
• Must have Nassau Pistol Permit to qualify
• High school diploma or equivalent
• Prior experience in dispatch, logistics coordination, security operations, or a high-volume customer service environment

Skills

• Strong attention to detail
• Ability to communicate effectively, both verbal and written
• Service-oriented mindset
• Manages competing priorities in a fast-paced environment
• Proficiency in computer systems, reporting tools, and multi-line phone systems
• Strong time management and organizational skills
• Ability to demonstrate sound judgment and make well-informed decisions
• Ability to exercise discretion and maintain confidentiality

Location

• US

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• High school diploma or equivalent

Salary/Compensations

• $23.70 an hour

Benefits

• Opportunities for career advancement
• Job satisfaction

About the Company

• With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US.
• Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction.
• In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers.
• Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be.
• Come join our team!

Equal Opportunity

• Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.