Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Supervisor, Billing will provide day-to-day supervision of the billing process, including developing and implementing billing process improvements, best practices, and the firm's overall billing strategy. This role involves overseeing a team of billing coordinators, managing a billing portfolio, and acting as a subject matter expert.

Responsibilities

• Train, mentor, and develop billing staff, elevating technical capability and performance standards.
• Review and oversee team output to ensure accuracy, compliance, and consistency with best practices.
• Lead by example in quality, responsiveness, and accountability within a fast-paced environment.
• Act as first point of escalation for complex billing and client-related issues.
• Contribute to performance management, hiring, and continuous improvement of team processes.
• Uphold and continuously refine billing best practices, ensuring alignment with firm and client expectations.
• Identification, recommendation and implementation of billing process improvements.
• Education of the Billing group in related topics, such as billing policies, procedures, e-billing, billing-related software, special billing arrangements, and monitoring compliance with Osler Billing Policies.
• Handle client inquiries and resolves discrepancies. Maintains accurate records of all communications in the system.
• Responsible for maintaining good relations with internal and external clients.
• Responsible for training of Legal Professionals and their Assistants for the billing process and billing-related software.
• Assist with all month-end/year-end deadlines in an efficient manner.
• Prepares ad hoc reports for analysis of financial details for billing partners/clients.
• Other duties as assigned including assistance with special projects. Participate in the implementation and testing of systems upgrades and billing software.
• Lead the annual performance review of assigned Billing team members.
• Perform other duties as required.

Requirements

• University or college degree in a business discipline, including some accounting and finance courses.
• Minimum of 5 years of billing or e-billing experience.
• Experience with Aderant, Pre-Bill Viewer, eBilling platforms or similar legal billing software is required.
• An equivalent combination of education, training and experience may be acceptable.
• Background and reference checks, including a criminal record check, credit check, and employment and educational verifications, are conditional for employment.

Skills

• Aderant accounting software and database knowledge
• Computer proficiency in Microsoft products including Word, Outlook, and Excel
• In-depth knowledge of tools such as Adobe Acrobat, Prebill Viewer, PowerBI, InTapp, NBI
• Strong skills in leadership, project management, organization, customer relations and ability to prioritize effectively
• Ability to interact with senior members of the Firm, including the Partners and earn their trust and confidence
• Supervisory skills to lead, develop, and motivate staff in a fast-paced and always changing work environment and ensure cross-training of all staff
• Attention to detail and analytical skills
• Ability to organize data to achieve desired results and design custom reports
• Time management and organisational skills to efficiently multi-task and prioritize among many demands
• Experience with eBillingHub and other eBilling platforms is an asset
• Bilingual in English and French considered an asset

Location

• Toronto
• Montréal
• Ottawa
• Vancouver
• Calgary
• New York

Work Type

• Hybrid
• Primarily in the office
• Flexibility to work remotely up to 2 days per week

Experience Level

• Minimum of 5 years of billing or e-billing experience

Education Level

• University or college degree in a business discipline
• Some accounting and finance courses

Salary/Compensations

• $80,000 - $90,000 annually

About the Company

• Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms.
• Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.
• Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena.
• Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas.
• Osler is a dynamic and exciting place to further your career or carve out a new path.

Equal Opportunity

• Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures.
• Accommodations are available upon request for candidates in all phases of the selection process.