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About the Role

Professionally serve guests by assisting with food delivery, preparing items for food preparation, replenishing supplies for the culinary team, and providing information about available culinary and beverage selections. Accurately present and serve selected items, ensure guest satisfaction, and communicate effectively with team members and management to prevent and resolve issues. Assist in the maintenance of restaurant and kitchen equipment.

Responsibilities

• Gain insights into guest dining preferences through verbal and nonverbal cues.
• Be respectful and courteous to all colleagues and guests.
• Maintain the ambiance and service standards of the hotel throughout the dining experience.
• Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Prepare room for dining by preparing tables and setting decorations, condiments, candles, napkins, service plates, polishing glassware, and polishing utensils.
• Support servers in satisfying guest needs by taking direction and helping to serve all items.
• Know and be able to speak eloquently about the hotel, restaurant, food and beverage offerings, wine, beer, and cocktail selections.
• Verify outgoing food orders match the orders on tickets.
• Effectively communicate between FOH and BOH operations throughout the entire shift.
• Proper handling of various payment options.
• Successfully resolve any guest issues and complaints in a calm manner and communicate all concerns to management.
• Refill guest water as needed.
• Clear tables as guests finish each course and after completion of the meal.

Requirements

• Must be able to walk, stand and exert well-placed mobility.
• Must be able to bend, stoop, squat and stretch.
• Must be able to occasionally lift up to 30 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• All colleagues must maintain a neat, and well-groomed appearance.
• Employees may be required to work varying schedules, including holidays and weekends, to reflect the business needs of the hotel.

Skills

• Communication
• Guest Service
• Problem Solving
• Payment Handling

Location

• Fisherman's Wharf

Work Type

• Part Time
• Hourly

Experience Level

• Minimum 1 year of high-end hotel restaurant server experience preferred.

Education Level

• High school or equivalent preferred.

Salary/Compensations

• $21.22 per hour

Benefits

• HealthSelect- Limited Medical Plan
• HealthSelect- Accidental Death & Dismemberment
• HealthSelect- Dental Plan
• HealthSelect- Short Term Disability
• PTO and Sick Pay
• Paid Holidays
• EOS Employee Rates plus 50% off F&B and Retail
• Hyatt Centric Rates
• Employee discounts in Brick & Beam Restaurant and The Wardroom
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events

About the Company

• Located near Pier 39, Hyatt Centric Fisherman's Wharf hosts 316 spacious, nautically themed rooms and suites with comfy Hyatt Grand Beds and is one of the best ways to experience the city by the bay.
• As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Hyatt Centric is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
• Hyatt Centric hiring policies require a background check for all applicants working directly with at-risk populations.