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About the Role

Stripe is a financial infrastructure platform for businesses. Millions of companies use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. This role offers an unprecedented opportunity to put the global economy within everyone's reach.

Responsibilities

• Lead or collaborate with cross-functional teams to define operational requirements for new Link/Crypto onramp products, features, and experiments.
• Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows.
• Represent user interests in product development discussions and advocate for solutions that improve the consumer experience.
• Develop customer support strategies and implement tools to enhance self-service options for users.
• Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements.
• Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives.

Requirements

• Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field.
• 5 years of progressive experience in Operations post-bachelor's.
• 5 years experience pulling data, creating queries and analyzing large datasets using SQL.
• 4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency.
• 1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes.
• 1 year experience coordinating feedback loops between end users, support teams and product teams.
• 1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs).
• Ability to translate operational needs into technical requirements.
• 1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV.
• Experience designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents.

Skills

• SQL
• Salesforce
• Case Studio
• CRV

Location

• New York, NY

Work Type

• 40 hrs/week
• 50% Telecommuting permitted

Experience Level

• 5 years of progressive experience in Operations post-bachelor's

Education Level

• Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field

Salary/Compensations

• $150,301 - $210,600/yr

Benefits

• equity
• company bonus or sales commissions/bonuses
• 401(k) plan
• medical, dental, and vision benefits
• wellness stipends

About the Company

• Stripe, LLC. is a financial infrastructure platform for businesses.
• Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
• Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.