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About the Role

Thrive is seeking individuals who are passionate about developing valuable skills and building a career in a dynamic, supportive environment. This role offers the opportunity to grow within a leading technology solutions provider specializing in Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and Managed Services.

Responsibilities

• Provide technical hardware, software, and connectivity problem resolution to clients.
• Diagnose and guide users through step-by-step solutions.
• Clearly communicate technical solutions in a user-friendly, professional manner.
• Provide one-on-one end-user training as needed.
• Assist engineers and technicians.
• Troubleshoot printer problems.
• Work with next level support to resolve complex issues.
• Conduct hardware and software maintenance and reporting.
• Perform all work in client offices.
• Serve as deskside and on-site support for client issues.
• Respond to service tickets and resolve first-level end-user problems.
• Escalate Tier 2 problems to the next level of support.
• Contact third-party vendors for warranty service repair and dispatch.
• Identify, diagnose, and resolve first-level problems for workstations, laptops, terminal services, Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, and new computer technology.
• Ensure all client issues and resolutions are properly documented in the defined ticketing system.
• Set up and assist in the configuration of end-user PC desktop hardware, software, and peripherals.
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, and basic server, e-mail, Internet, VPN, and local-area network access problems.
• Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
• Perform minor desktop hardware repair for PC computer equipment and peripherals not covered by third-party vendor maintenance agreements.
• Act as remote hands for engineering staff onsite.
• Assist Network Technicians in creating materials for end-user FAQs and procedural knowledgebase articles.
• Provide assistance to Tier 2-3 staff with problem research and documentation.

Requirements

• 3+ years providing end-user support for current PC desktop and application software.
• 3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment.
• 3+ years providing end-user support for current suite of Microsoft applications and management software.
• 2+ years providing support for an enterprise-level userbase in either the legal or financial services industries.

Skills

• CompTIA A+ Certification or equivalent experience
• CompTIA Net+ Certification or equivalent experience

Location

• New York, NY

Work Type

• Onsite

Experience Level

• 3+ years

Salary/Compensations

• $80K - $105K

About the Company

• Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services.
• Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers.
• Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER.
• If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.