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About the Role

The Chronic Care Manager/Navigator will work internally for Dent Neurologic Institute, utilizing the Phamily platform to identify patients’ unmet needs, engage patients in their care, gather summary information for treatment interventions, and enhance ongoing communication between the patient and their care team. The program aims to facilitate high-value, patient-centered care that improves timely access to and provision of preventive services and chronic disease treatment. Each Care Manager will manage a 500-patient caseload with 300 billable by the end of the month.

Responsibilities

Collaborate with primary care teams to manage chronic disease patients using the Phamily platform.
Contribute to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, and referral to appropriate clinical staff when necessary.
Provide the members of health care teams in designated practices with the data required to meet the patient's health needs.
Organize patient data, identify unmet needs, and enhance communication between patients and their care teams.
Engage in quality improvement efforts and support care redesign strategies.
Work as an effective team member of the care team.
Perform all job functions in compliance with applicable federal, state, local, and company policies and procedures.
Manage a caseload of 500 patients, with 300 billable by the end of each month.
Provide data to the care teams to properly perform these processes.
Assist care teams by providing accurate and relevant data to improve patient care.
Other duties assigned.

Requirements

A minimum of two (2) years of related experience, preferably in an outpatient clinic setting with experience as a patient caregiver, educator, or advocate.
Current Basic Life Support (BLS)
Must be flexible & self-motivated.
Must possess and demonstrate excellent interpersonal, communication, and organizational skills.

Skills

Effective Communication Skills

Location

Buffalo, New York

Work Type

Hybrid-Remote
Onsite (training/onboarding)
Full-time

Experience Level

2+ years of related experience

Education Level

CMA preferred
Medical Assistant with experience instead of certification

Salary/Compensations

Up to $35/hr

About the Company

Employer: Dent Neurologic Institute
Phamily is a Chronic Care Management Platform.