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About the Role

The City of Toronto's Occupational Health, Safety & Wellness team is seeking a Disability Management Consultant to provide direct disability management services to City divisions. You will be a key member of a team offering expertise, consultation, and advice to management on all aspects of disability management, collective agreements, policies, and procedures. This role requires a solutions-oriented leader with significant knowledge of occupational and non-occupational disability management, including short-term and long-term disability, return to work, and attendance management.

Responsibilities

Provide consultation and advice to managers on all aspects of disability management.
Offer consultation, interpretation, and direct human resource services for disability management, including planning, implementing, advocating, promoting, and monitoring occupational and non-occupational disability management strategies and programs.
Manage all aspects of WSIB claims using the City's QuatroSafety system.
Consult on the assessment of return to work processes, accommodation, and work modification needs.
Advise management on disability matters, including return to work for injured or ill workers.
Prepare regular summaries on the progress of occupational and non-occupational disability management.
Act as the client division's advocate and the City's representative with the Workplace Safety and Insurance Board, including at WSIB and Workplace Safety and Insurance Appeals Tribunal hearings.
Develop and/or facilitate training programs related to Disability Management.

Requirements

Post-secondary degree or diploma in a related discipline (e.g., Disability Management, Accommodation Management, Human Resources, Health and Safety), or an equivalent combination of education and experience.
Considerable practical experience in disability case management, workplace accommodations, and consultancy for both occupational (WSIB) and non-occupational injuries/illnesses.
Working experience with WSIB policies, practices, and procedures, including knowledge of the WSIB and WSIAT appeals process (e.g., preparing written submissions and appearing at appeals).
Experience in WSIB management for a Schedule 2 Employer is an asset.
Considerable experience with data management and reporting systems for disability management, such as Quatro Safety or equivalent.
Thorough working knowledge of obligations and requirements related to the Workplace Safety and Insurance Act and WSIB policies, the Occupational Health & Safety Act and Regulations, collective agreement obligations, and sound human resources practices.
Excellent communication and human relations skills.
Highly developed analytical and problem-solving skills.
Excellent consultation skills at all levels within the organization.
Strong interpersonal skills with the ability to communicate effectively and maintain productive working relationships with managers, employees, union officials, and external stakeholders.

Skills

Disability Management
WSIB claims management
Return to work processes
Accommodation
Work modification
Data management
Reporting systems
Workplace Safety and Insurance Act
WSIB policies
Occupational Health & Safety Act
Collective agreement obligations
Human resources practices
Communication skills
Human relations skills
Analytical skills
Problem-solving skills
Consultation skills
Interpersonal skills

Location

Metro Hall, 55 John St, Toronto, ON, M5V 3C6
Scarborough Civic Centre, 150 Borough Drive, Scarborough, ON M1P 4N6

Work Type

Hybrid Work Model
Full-Time
Permanent
Temporary

Experience Level

Considerable practical experience in disability case management
Considerable experience with data management and reporting systems

Education Level

Post-secondary degree or diploma in related discipline (e.g., Disability Management studies, Accommodation Management, Human Resources, Health and Safety), or an equivalent combination of education and experience.

Salary/Compensations

$87,800.00-$116,745.00
Hiring Zone: $97,158.00-$105,340.00

Benefits

Competitive salaries
Vacation
Excellent defined benefit pension plan (OMERS)
Educational opportunities with tuition subsidies

About the Company

Recognized as one of Greater Toronto’s Top Employers for 2025, the City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow.
We value integrity, reliability, and fairness, and we embrace the diversity of the people we work with and serve.

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.