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About the Role

Production Managers play a pivotal role at Echo House, bridging the Project Team and Production Departments. This Senior Production Manager position involves supporting the Production Team Manager, observing and resolving department-wide risks, and ensuring the cohesive workflow of all works from the Project Team to the Studio and Production, delivering to brand specification, on time and on budget. Echo operates with a hybrid workflow approach, combining Waterfall and Agile methods, requiring team members to be proficient in both.

Responsibilities

Operating with integrity and performing complete work for colleagues, clients, and suppliers.
Ensuring Echo House maintains its status as an industry-leading team.
Working closely with the Project Team to plan and drive project timelines.
Advising on suitable materials and production techniques, considering sustainability, brand nuances, and budgets.
Collaborating closely with the Project Team to ensure Works Orders are accurate and appropriate.
Initiating and playing an active role in preliminary project and production kick-off meetings.
Initiating wrap-up meetings with relevant individuals and departments.
Being a standard bearer for the production management team and the print factory.
Collaborating with the Production Team Manager and Directors on problem-solving.
Attending and actively participating in Best Practice meetings, EchoLabs©, and Production Management Meetings.
Collaborating with all production departments to ensure client expectations are fulfilled.
Monitoring production capacity and communicating effectively.
Actively collaborating with the Print Production Resource Manager to monitor and develop best practice.
Reviewing and maintaining Monday.com, including the assessment and education of Works Orders.
Maintaining stock levels and ordering sufficient supplies.
Collaborating with the Project Team to brief the Design & Studio Teams on specific jobs & projects.
Communicating with all Echo House teams, ensuring job specifics and brand identities are fulfilled.
Operating as the key Quality Control officer for all works and holding the Echo Standard for the wider team.
Being the final point of control for works or providing an effective handover.
Working with the Packing and Logistics Team to ensure items are packed correctly and spreadsheets are provided clearly.
Working with installation teams to support communication and ensure efficient handover.
Working with the junior Production Admin to ensure items are ready for the install team.
Supporting the planning for distribution to the installation network and arranging logistics.
Ensuring projects are run with maximum efficiency regarding lead times, material selection, quality control, and wastage.
Working on additional bespoke projects outside of daily duties to encourage and broaden individual skills.
Performing other reasonable tasks as required by Directors or department heads.
Following and promoting all health and safety procedures and protocols.
Following Echo’s sustainability policies and procedures and promoting sustainable operations.

Requirements

Experience in the graphics and creative production industry.
Ability to clearly communicate instructions to a team.
Good Excel and MS Office knowledge and practical experience.
A quick learner with a positive approach.

Skills

Collaborative
Positive
Respectful
Organised
Exceptional People Skills
Flexibility
Responsiveness
Composure
Proactive spirit
Excellent time management
Excellent organisational skills
Excellent attention to detail
Individual diligence with a focus on team participation
Level-headed approach to demanding circumstances
Good leadership skills
Good written and oral communication skills
Flexibility and willingness to provide practical support where necessary
Ability to manage multiple projects of varying nature simultaneously

Location

Work Type

Hybrid
Full-time

Experience Level

Senior

About the Company

Echo House is a market leader specialising in Creative & Design, Artworking, Digital Content, Printing, Experiential Brand Activation, and Sustainable Production.
Echo’s mission is to empower clients by delivering exceptional design and quality products through innovation, technology, and attention to detail to create experiences that exceed expectations.
Echo is committed to nurturing sustainable practices, prioritising the wellbeing of the planet, and maintaining an unwavering dedication to superior service.
Echo fosters an extraordinary culture of empowerment, respect, authenticity, and collaboration.
Echo aims for a team that delivers beyond leadership and has an extraordinary life in and outside the workplace.
Echo is acknowledged as the leader of sustainable design and creative production in the world.
Echo operates within the vibrant pulse of the design and production industry, one of the world's most challenging yet fulfilling creative sectors.
Echo’s ethos centres around positivity, which underpins every interaction.
Echo upholds a culture of mutual respect, acknowledging that each team member's unique contributions enrich collective output.

Equal Opportunity

We promote a working environment in which diversity is recognised, valued, and encouraged.
We acknowledge the multicultural and diverse nature of the UK workforce and society in general.
We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility.
It is therefore your responsibility to make sure you always observe and adhere to this policy.