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About the Role
The Consultant role involves working within a team to fulfill customer travel requirements using Flight Centre's preferred products and suppliers. The focus is on maximizing quote-to-booking conversions and building a loyal customer base through exceptional service.
Responsibilities
- Meet all customers travel requirements
- Utilise Flight Centre’s preferred product & suppliers
- Maximise quote to booking conversions
- Build a sustainable customer portfolio through outstanding customer experience and service levels
- Juggle several responsibilities competently
- Focus on monthly KPI targets and driving towards them
- Communicate with team members and work together in close proximity
- Use initiative and self-motivation to reach targets and exceed expectations
- Think ‘outside the box’ and control situations that may arise
- Process lots of information accurately and ensure invoicing is correct
- Think about why things change and look upon changes positively
- Continually upskill and learn in relevant disciplines (destination expertise, airfare expertise, complex airfares, premium cabins, group travel etc.)
- Build relationships and be professional at all times
Requirements
- Minimum 2 years’ experience in sales
- Proven track record in individual sales
Skills
- Sales
- Customer service
- Communication
- Teamwork
- Initiative
- Self-motivation
- Problem-solving
- Attention to detail
- Adaptability
- Continuous learning
- Relationship building
- Professionalism
- Destination expertise
- Airfare expertise
- Complex airfares
- Premium cabins
- Group travel
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- Minimum 2 years’ experience in sales
Education Level
- Degree level qualification or equivalent
Benefits
- Exclusive travel discounts
- Career development opportunities
- Vibrant culture and industry-renowned social events
- Monthly awards nights
- Global conferences
- End-of-financial-year balls
- Active Hour for fitness or personal wellness
- Comprehensive Health Cash Plan (reimburses for dental, optical, and chiropractic care)
- Monthly health and wellbeing challenges
- Financial wellbeing support (mortgage advice, financial guidance, money coaching)
- Company-matched charitable donations
- Excellent pension scheme
- Share options
- Electric vehicle scheme
- Variety of salary sacrifice benefits
About the Company
- Flight Centre Travel Group's number one philosophy is 'Our people'.
- The company promises to provide an environment with equality of respect, dignity and opportunity for all employees.
- They value an inclusive and supportive workplace which reflects the diversity of society.
Equal Opportunity
- We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.