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About the Role

Neara is creating reality by using advanced machine learning to build digital twins of electricity grids. We simulate extreme weather and stress to help utilities optimize investments and build a more resilient energy future. We are seeking a Director of Customer Success Operations for our US business to focus on software delivery, project management, training, and connecting customer value with our solutions and engineering teams.

Responsibilities

Build and operationalize the Customer Success Operations function in the US.
Define and embed project management and customer engagement best practices.
Design and maintain project tracking and reporting infrastructure.
Set standards for team configuration, resource allocation, and contract review.
Design and maintain Customer Success team onboarding and continuous learning systems.
Track and surface team sustainability signals to leadership.

Requirements

8+ years of project management experience, ideally including a PMO leadership role or equivalent within a high-growth software, consulting, or enterprise technology environment.
Direct experience supporting or managing enterprise software deployments or large scale transformation programs.
Track record of building or substantially redesigning project management standards, rituals, or PMO functions.
Comfortable working at multiple altitudes: defining strategy and methodology, and unblocking execution.
Strong communication skills, with the ability to translate complex project status, risks and trade-offs into clear narratives for senior leadership and customers.
Comfortable with data and tooling - able to design and stand up reporting, dashboards and tracking systems.
Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

Skills

Project management
Customer engagement
Project tracking and reporting
Team structure and resource allocation
Contract review
Onboarding and continuous learning systems
Communication
Data analysis
Dashboard design
Project management tools (e.g., Fibery, Jira, Asana or similar)

Location

New York City

Work Type

Onsite

Experience Level

8+ years

About the Company

Neara uses advanced machine learning to create engineering-grade, physics-enabled digital twins of electricity grids across four continents.
Our simulations help asset owners understand challenges and implement solutions for millions of kilometers of infrastructure.
We empower the world’s largest utilities to pinpoint risks, optimize investments, and build a more resilient global energy future.
Our team is composed of individuals passionate about making a tangible difference in the real world, using AI and machine learning.
We foster a culture of innovation where everyone owns the mission.