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About the Role
We are seeking a Backend Engineer to join our new Customer Engineering function. You will be the technical backbone for supporting customers, triaging and fixing bugs, resolving requests, and building tools and automation to enable self-service answers. You will work across core applications, identity providers, and data security platforms, applying engineering rigor to customer support challenges.
Responsibilities
- Triage, diagnose, and fix customer-reported bugs across backend services.
- Deliver small customer-driven requests and improvements.
- Build tooling and automation for customer and internal team self-service.
- Investigate microservices, event-driven pipelines, and integrations to resolve root causes.
- Collaborate with customers and stakeholders to understand blockers and determine solutions.
- Instrument and monitor systems to surface and fix recurring issues proactively.
- Identify opportunities to delight customers beyond simple issue resolution.
- Track and reduce manual customer experience processes through automation and fixes.
- Help define processes, tooling, and metrics for the Customer Engineering function.
Requirements
- 5+ years of professional software engineering experience building backend services and distributed systems in the Java ecosystem (Java, Spring Boot, Maven).
- Strong understanding of event-driven architectures, asynchronous processing patterns, messaging systems, and distributed system design.
- Proven experience designing and maintaining RESTful APIs, web hooks, and service-to-service integrations.
- Comfortable operating in AWS, GCP, or Azure environments.
- Experience with modern observability tooling, logging, and monitoring platforms.
- Track record of delivering performant, reliable, and scalable applications.
- Excellent collaboration and communication skills in cross-functional teams.
- Empathetic communication with customers.
- Comfortable moving between hands-on debugging, small feature delivery, and building internal tooling.
- Experience building products in cybersecurity, identity, governance, compliance, data protection, or enterprise SaaS environments.
- Understanding of architectural decision importance.
- Ability to balance scalability, reliability, maintainability, and speed of execution.
- Critical thinking about security, observability, and operational excellence.
- Familiarity with authentication and identity technologies (OAuth, OpenID Connect, SAML, SCIM, Entra ID, Okta).
- Thrive in fast-paced startup environments with ambiguity.
- Enjoy shaping culture and engineering practices.
- Get satisfaction from unblocking customers and automating processes.
- Prefer variety and a mix of problem sizes.
- Leverage AI tools as an engineer.
Skills
- Java
- Spring Boot
- Maven
- Event-driven architectures
- Asynchronous processing
- Messaging systems
- Distributed system design
- RESTful APIs
- Web hooks
- Service-to-service integrations
- AWS
- GCP
- Azure
- Observability tooling
- Logging
- Monitoring
- Cybersecurity
- Identity
- Governance
- Compliance
- Data protection
- Enterprise SaaS
- OAuth
- OpenID Connect
- SAML
- SCIM
- Entra ID
- Okta
- AI tools
Location
- Remote
Work Type
- Hybrid
Experience Level
- 5+ years of professional software engineering experience
Benefits
- 401K
- Pension plan
- Generous PTO
- Meaningful equity
About the Company
- Harmonic Security governs AI usage by understanding user/agent intent and data context in real-time, providing visibility and control for security teams.
- We operate at the intersection of AI and cybersecurity, building solutions to protect sensitive data in real-time.
- Harmonic was named to the Rising in Cyber 2026 list.
- We are led by deep cybersecurity expertise and backed by investors N47, Ten Eleven Ventures, and In-Q-Tel.
- Our AI-First by Design approach means we leverage AI tools to enhance work processes.
- We expect new hires to have genuine curiosity for AI and a commitment to using it to work smarter.
- We are a small, high-trust team valuing transparency, creativity, and continuous learning.
- We offer thoughtful leadership focused on employee growth.
- Annual global off-sites are organized (e.g., Lisbon, Portugal, Nashville, TN).