Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Housekeeping Manager ensures the efficient operation of the Housekeeping Department, providing guests with quality service and a clean, safe environment while managing expenses and maximizing service levels.

Responsibilities

• Maintain a clean and safe environment for guests.
• Respond to guest requests, problems, complaints, and/or accidents.
• Motivate, coach, counsel, and discipline Housekeeping personnel.
• Ensure compliance with training standards.
• Maintain a regularly scheduled cleaning program.
• Assist in maintaining and controlling housekeeping equipment.
• Ensure compliance with all corporate Risk Management standards.
• Manage large guestroom turns efficiently.
• Ensure consistency with departmental opening and closing procedures.
• Carry a pager at all times.
• Conduct Housekeeping interviews and follow hiring procedures.
• Develop employee morale and ensure training of Housekeeping personnel.
• Inspect rooms daily and with supervisors.
• Assist the Director of Housekeeping in inspecting VIP rooms.
• Ensure public areas, guest rooms, and back-of-house areas are cleaned to standards.
• Assist in maintaining and ordering housekeeping and laundry supplies.
• Assist in conducting monthly and quarterly housekeeping inventories.
• Ensure guest privacy and security.
• Monitor and submit work orders to Engineering, and follow up on completion.
• Conduct pre-shift meetings for room attendants and housemen.
• Respond to emergency situations and keep MSD sheets current.
• Balance and clear room status nightly, resolving discrepancies.
• Assist in reviewing staff hours for payroll compilation.
• Assist in preparing employee schedules.
• Maintain SOPs regarding Purchase Orders, vouchering of invoices, and checkbook accounting.
• Maintain professional working relationships and promote open communication.
• Ensure implementation of all hotel policies and house rules.
• Ensure sign-off of all Service Standards by Position competencies.
• Operate pagers and radios efficiently.
• Manage and organize large turn days.
• Monitor out-of-order, out-of-service, discrepant, and show rooms.
• Maintain constant communication with Guest Services.
• Monitor and act on special requests.
• Attend weekly staff meetings and provide training.
• Maintain and monitor 'Lost and Found' procedures.
• Maintain key control system for house keys.
• Ensure participation in monthly team meetings.
• Focus the department on contributing to Guest Service and audit scores.
• Monitor all V.I.P.s, special guests, and requests.
• Review Housekeeping log book and Guest Request log daily.
• Maintain an organized filing system.
• Use telephone and computer systems for reporting and verifying room status.
• Record and check valet laundry.
• Properly store, secure, and issue supplies.
• Ensure completion of regular maintenance and cleaning projects.
• Ensure overall guest satisfaction.

Requirements

• At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.
• Supervisory experience required.
• Proficient in Windows, company-approved spreadsheets, and word processing.
• Ability to work long hours sometimes.
• Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Effective verbal and written communication skills with all levels of employees and guests.
• Effective listening, understanding, and clarifying skills for employee and guest concerns.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with hotel standards.
• Maintain high standards of personal appearance and grooming.
• Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems.
• Ability to understand and evaluate complex information and data from various sources.

Skills

• Communication
• Supervisory
• Microsoft Windows
• Spreadsheets
• Word Processing
• Multitasking
• Prioritization
• Problem-solving
• Guest Service

Location

• Park Lane New York

Work Type

• Full-time

Experience Level

• 2+ years progressive experience
• Supervisory experience

Education Level

• 4-year college degree
• 2-year college degree

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels.
• The company has a 30-year track record as an innovator in the hospitality industry.
• Highgate provides expert guidance through all stages of the property cycle.
• Highgate develops a diverse portfolio of lifestyle hotel brands, legacy brands, and independent hotels and resorts.
• The company utilizes industry-leading revenue management tools.
• Highgate is a trusted partner for top ownership groups and major hotel brands.