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About the Role

The District Asset Protection Manager (DAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They drive core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in stores without adding complexity. The DAPM must multi-task across stores and partner with District Managers, Store Managers, Store Leadership Teams, APS, and other store associates to achieve business objectives.

Responsibilities

Drive execution of Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs.
Review Front End Accuracy standards, including Accuracy/Theft, Fraud initiatives, and G.E.T initiatives.
Ensure stores drive a safety culture by promoting safety initiatives.
Ensure post orders are followed and understood by 3rd Party Guards.
Partner with DHRM and DM for de-escalation of serious incidents and threats of violence.
Teach, coach, and train store leadership and associates on theft/fraud, operational shrink, and shrink mitigation initiatives.
Build relations and engage with Government Relations and Law Enforcement for localized support.
Walk and ensure safety of parking lots, along with in-store safety strategies and processes.
Ensure a safe environment for customers and associates.
Perform timely entry of internal cases into the case management system.
Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions.
Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT).
Timely review, approve, or reject external cases submitted by Asset Protection Specialists.
Build partnerships with local law enforcement to strengthen THD's brand.
Daily, weekly, and monthly review of business practices, exception base reporting, theft portal, and AP Performance Hub.
Review and analyze shrink performance within the district and by store location.
Monitor shrink indicators and drive execution of initiatives.
Manage the Company's shrink reduction strategy.
Make hiring decisions and take disciplinary action, including termination (leveraging HR resources).
Staff and schedule AP associates to meet business needs utilizing theft trends and store tips.
Teach, coach, train, and develop AP associates to ensure theft mitigation processes are executed.
Develop leads, document known thefts, ensure cases are documented properly, and address opportunities.
Conduct performance reviews and utilize performance management to address performance opportunities.
Attend RAPM and district talent reviews.
Coach and train associates on proper safety behaviors and environmental/regulatory processes, including execution of Handling Hazardous Materials (HHM) program and Store Readiness Checklist (SRC) process.

Requirements

Must be 18 years of age or older
Must be legally permitted to work in the United States
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Licensure/certification to comply with requirements that vary by location
3+ years multi-unit retail AP experience
Experience leading a team with a focus on external/internal theft
Experience conducting internal investigations, including interviews
Knowledge of Organized Retail Crime elements and law enforcement partnerships
Experience with utilization/management of physical security and investigations systems (CCTV, Alarm, Exception Based Reporting)
Ability to work a flexible retail schedule, supporting multi-store locations.

Skills

Theft and fraud mitigation
Operational excellence
Safety
Environmental compliance
Merchandise Protection Standards (MPS)
Pick Ticket program
Lockup program
Front End Accuracy standards
G.E.T initiatives
Safety culture promotion
Post order adherence
De-escalation
Threats of violence management
Shrink mitigation
Case management system entry
Theft trend identification
Internal investigations
External case review
Law enforcement partnerships
Business practice review
Exception based reporting
Theft portal utilization
AP Performance Hub utilization
Shrink performance analysis
Shrink indicator monitoring
Shrink reduction strategy management
Hiring
Disciplinary action
Staffing
Scheduling
Performance management
Talent review
Safety behaviors coaching
Environmental/regulatory processes coaching
Handling Hazardous Materials (HHM) program execution
Store Readiness Checklist (SRC) process execution
Microsoft Office Suite
Microsoft PowerPoint
Collaboration
Cross-functional teamwork
Negotiation
Complaint handling
Dispute resolution
Grievance resolution
Written communication
Verbal communication
Decision Quality
Builds Effective Teams
Situational Adaptability
Communicates Effectively
Develops Talent
Drives Results
Financial Acumen
Manages Conflict

Location

Multi-store locations

Work Type

Full-time
Travel required

Experience Level

Minimum 3 years of work experience
Minimum 3 years of leadership experience

Education Level

Associate's degree program or equivalent degree in a field of study related to the job
Minimal or no educational requirement for this job (Preferred)

About the Company

With a career at The Home Depot, you can be yourself and also be part of something bigger.