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About the Role
The Operations Assistant Store Manager in Training (OASM-IT) program provides hands-on experience in key retail management functions. Trainees undergo a comprehensive program including mentorship and leadership development, learning to manage store operations, associates, sales, customer service, safety, product availability, and profitability. The role involves overseeing areas like the Customer Service Desk, Receiving, and Order Fulfillment, collaborating with store leadership to develop strategies for sales and profitability, and upholding company policies. The training period lasts up to 6 weeks.
Responsibilities
- Participate in a structured training program covering retail store management, operations, customer service, sales & profitability, and company policies.
- Learn and demonstrate tactics to support key accountabilities: staffing and scheduling, resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues, and supporting service needs.
- Learn and demonstrate the performance management process, including reviewing associate performance and executing the disciplinary process.
- Complete all assigned training modules and assessments.
- Supervise associates in selling efforts, drive customer service and associate engagement, and ensure customer concerns are solved effectively.
- Collaborate with key partners to plan merchandise placement, signing, and support stock integrity through inventory management.
- Learn to maintain and operate all store equipment and systems, and manage daily financial operations.
- Perform Opening, Closing MOD, and other whole store focus responsibilities.
- Adhere to all Company policies and procedures and hold associates accountable.
- Ensure command of store standard operating procedures (SOP’s), especially safety compliance, and learn tactics to maintain process accuracy and mitigate shrink.
- Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines.
Requirements
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Demonstrated ability to collaborate and work effectively with cross-functional teams.
Skills
- Action Oriented
- Collaborates
- Communicates Effectively
- Customer Focus
- Resourceful
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3+ years of work experience
- 2+ years of leadership experience
Education Level
- High school diploma or GED
- Bachelor's degree or equivalent
About the Company
- With a career at The Home Depot, you can be yourself and also be part of something bigger.