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About the Role

As a Solution Consultant, you will play a key role in driving product adoption and deepening engagement across Litera's CRM platform within strategic and enterprise law-firm accounts. You will partner closely with Product, Engineering, Customer Success, and Pre-Sales to drive measurable improvements in how firms track relationships, manage pipelines, and grow revenue. Your work will directly influence customer retention, platform evolution, and Litera's ability to deliver real business-development outcomes for the world's top law firms. This is a high-visibility role ideal for someone who thrives in a fast-moving, collaborative environment and wants to make a measurable difference from day one.

Responsibilities

Own account-level adoption plans with clear success metrics, phased rollouts, and stakeholder alignment that move firms from deployment to daily, firm-wide usage.
Design data-model configurations, permission structures, tagging taxonomies, and record hierarchies that map directly to a firm's business-development workflows and organizational structure.
Architect and recommend integration patterns connecting Litera CRM with ERP/financial systems, marketing-automation platforms, document management, and data-enrichment providers via REST APIs, webhooks, and ETL pipelines.
Partner with customers to define KPIs and build reports that quantify pipeline health, relationship strength, and business-development ROI — giving firm leadership the data they need to make strategic decisions.
Conduct regular health checks using product telemetry, usage analytics, and data-quality audits to identify adoption gaps and churn risk before they become problems.
Create configuration playbooks, integration reference architectures, migration checklists, and best-practice guides that raise the baseline for every account.
Document feature requests with business context, quantify their impact, and present prioritized recommendations to Product and Engineering so the platform evolves with the market.
Support renewal, expansion, and pre-sales efforts by delivering proof-of-concept engagements, RFP responses, and solution designs that demonstrate clear business value.

Requirements

3+ years of hands-on experience implementing, configuring, or supporting a CRM platform (e.g., Salesforce, Microsoft Dynamics, InterAction, Litera Foundation/Hub, ContactEase, or comparable legal-sector CRM).
Strong understanding of the legal-industry business-development lifecycle — origination tracking, relationship mapping, pitch/proposal workflows, and experience management.
Demonstrated knowledge of CRM data architecture: relational data models, entity-relationship design, data normalization, and data-quality management.
Working knowledge of integration technologies — REST/SOAP APIs, OAuth, middleware/iPaaS tools (e.g., MuleSoft, Workato, Dell Boomi), and ETL processes.
Experience with CRM analytics, reporting tools, or BI platforms (e.g., Power BI, Tableau, native CRM dashboards) to derive actionable insights from customer data.
Exceptional communication skills with the ability to translate complex technical concepts for non-technical stakeholders and engage audiences from end-users to C-suite.
Prior experience at a legal-technology vendor, legal consultancy, or within a law-firm business-development, marketing, or IT team.
Familiarity with data-enrichment providers and contact-data ecosystems common in legal (e.g., Dun & Bradstreet, PitchBook, Manzama, ALM Intelligence).
Experience with GenAI-assisted CRM features — prompt engineering, AI-generated relationship summaries, and intelligent recommendations.
CRM platform certifications (e.g., Salesforce Administrator, Microsoft Dynamics 365 Fundamentals), SQL proficiency, or scripting experience (Python, JavaScript/Node.js, PowerShell).

Skills

CRM platform implementation
CRM configuration
CRM support
Salesforce
Microsoft Dynamics
InterAction
Litera Foundation/Hub
ContactEase
Legal-sector CRM
Legal-industry business-development lifecycle
Origination tracking
Relationship mapping
Pitch/proposal workflows
Experience management
CRM data architecture
Relational data models
Entity-relationship design
Data normalization
Data-quality management
Integration technologies
REST APIs
SOAP APIs
OAuth
Middleware/iPaaS tools
MuleSoft
Workato
Dell Boomi
ETL processes
CRM analytics
Reporting tools
BI platforms
Power BI
Tableau
Native CRM dashboards
Communication skills
Technical concept translation
Legal-technology vendor experience
Legal consultancy experience
Law-firm business-development
Law-firm marketing
Law-firm IT
Data-enrichment providers
Contact-data ecosystems
Dun & Bradstreet
PitchBook
Manzama
ALM Intelligence
GenAI-assisted CRM features
Prompt engineering
AI-generated relationship summaries
Intelligent recommendations
CRM platform certifications
Salesforce Administrator
Microsoft Dynamics 365 Fundamentals
SQL proficiency
Scripting
Python
JavaScript/Node.js
PowerShell

Location

London

Work Type

Hybrid

Experience Level

3+ years

Education Level

CRM platform certifications
SQL proficiency
Scripting experience

Benefits

Accommodations available if needed

About the Company

At Litera, we don’t just build software, we transform how the world’s top law firms operate.
Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide.
If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
Global Reach. Partner with teams around the world to solve complex challenges that matter.
Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Equal Opportunity

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.