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About the Role

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Fighting cancer calls for big ideas. We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day.

Responsibilities

• Provide highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customer on administrative and technical matters for assigned projects.
• Interpret customers’ needs and assist in and facilitate resolution regardless of whose job the responsibility falls under.
• Install and upgrade system hardware and software, PCs, and networking/wireless networking.
• Support a wide range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates properly.
• Demonstrate equipment operation and specification to customer according to Customer Acceptance Procedure (CAP).
• Advise customers in ordering spare parts or on service requests such as emergency and contractual services.
• Advise customers on where to find Customer Technical Bulletins and why they are important.
• Input detailed records of installation and upgrade work performed into company information systems.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations.
• Perform parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner.
• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
• Report regularly by means of FSR’s, time sheets, expense reports, etc. to ensure accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.

Requirements

• High School Diploma or equivalent and 2-4 years related experience or Associates or bachelor’s degree in related program preferred
• Knowledge of and professional experience with electronic and electro-mechanical engineering, RF Energy producing devices and electronic cooling systems.
• Proficient in the use of Test Equipment used for verification and calibration of electronic equipment.
• Close to airport
• Basic networking skills in order to integrate the machine onto the customer server
• Knowledge of and professional technical experience with PC based systems
• Customer focused attitude
• Articulate and skilled in interpersonal communication
• Fluency in English, both written and spoken
• Experience with RF Energy producing devices and electronic cooling systems.
• Advanced knowledge of networks and networking techniques
• Basic computer usage and debugging skills
• Basic understanding of imaging systems
• Desire to build a career and develop robust skill sets
• Reside within 1 hour of a major airport in U.S. in Zone Location
• Ability to TRAVEL for 10 Days and then have 4 days off throughout the year.
• Company vehicle provided - Can be used for Personal Use
• Must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
• Must be able to work with controlled technology in accordance with US export control law.
• Must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during employment in this position.
• Requirements may include: Proof of valid identification (photo, driver’s license or passport), Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare trainings.

Skills

• Electronic and electro-mechanical engineering
• RF Energy producing devices
• Electronic cooling systems
• Test Equipment usage
• Calibration of electronic equipment
• Basic networking
• PC based systems
• Interpersonal communication
• English fluency (written and spoken)
• Advanced knowledge of networks
• Networking techniques
• Basic computer usage
• Debugging skills
• Basic understanding of imaging systems

Location

• Close to airport
• Reside within 1 hour of a major airport in U.S. in Zone Location

Work Type

• On-site installation
• Field support
• Travel required

Experience Level

• 2-4 years related experience

Education Level

• High School Diploma or equivalent
• Associates degree
• Bachelor's degree

Salary/Compensations

• $50,210 - 70,000 plus Overtime, Differential; Bonus

Benefits

• Paid Time Off
• Holidays
• 401K Match
• Medical
• Dental
• Vision
• Tuition Reimbursement
• Company vehicle provided - Can be used for Personal Use
• Overtime and Shift Diff provided

About the Company

• We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries.
• As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.
• Our portfolio is crucial for clinical decision-making and treatment pathways.
• When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas.
• We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Equal Opportunity

• Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
• All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
• Applicants and employees are protected under Federal law from discrimination.
• Siemens Healthineers is committed to equal employment opportunity.
• As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
• If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here.
• California residents have the right to receive additional notices about their personal information.
• It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.