About the Role
Drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices. Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Drives business case development. Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences. Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Partners with Marketing to Develop in product-specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs. Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results. May coordinate and/or coach Product Managers and Associates.
Responsibilities
- Drives digital strategy across business segments to optimize digital experience.
- Monitors the marketplace to assess digital experience trends and results.
- Recommends new digital experiences or enhancements to existing experiences.
- Prioritizes and makes decisions on recommendations.
- Drives business case development.
- Develops and designs features of new or existing digital experiences.
- Manages the development, production, roll-out or promotion of digital experiences.
- Partners with key stakeholders to ensure digital experiences meet strategic goals.
- Partners with Marketing to develop in-product-specific marketing initiatives.
- May participate in client-facing activities.
- Supports risk management, compliance, and audit needs.
- Drives business, financial, and customer experience results of new and existing products.
- Recommends modifications in experiences and/or marketing to improve results.
- May coordinate and/or coach Product Managers and Associates.
Requirements
- Extensive product management experience with a proven track record of taking concepts from initial idea through full product lifecycle to delivery.
- Ability to support after-hour releases as needed.
- Strong Agile product ownership experience collaborating closely with engineering, design, and cross-functional teams.
- Excellent critical thinking abilities with strong attention to detail and analytical decision making.
- Deep commitment to delivering high-quality customer experiences and driving meaningful outcomes.
- Demonstrated leadership with the ability to take initiative, independently drive work forward, and excel in ambiguous or fast-changing environments.
- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
- Industry relevant experience is typically 8+ years.
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
- This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Skills
- Agile Web Development
- Business Requirements Documentation (BRD)
- Data Visualization
- Digital User Experience
- Employee Engagement
- IT Architecture
- JavaScript
- Wireframing
- Business Acumen
- Competitive Environment
- Data Gathering and Reporting
- Design Thinking
- Effective Communications
- Innovation
- Knowledge Of Product Line
- Marketing Strategy and Positioning
- Product Development Life Cycle
- Project Management
- Solutions Development
Location
- Pittsburgh, PA
- Philadelphia, PA
- Wilmington, DE
- Dallas, TX
- Cleveland, OH
Work Type
- In-office
Experience Level
- 8+ years
Education Level
- Bachelors
- Masters degree
- PhD
- Certifications
Salary/Compensations
- $112,000.00 – $228,800.00
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- Between 15 to 25 vacation days each year, depending on career level and years of service
About the Company
- At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
- We are all united in delivering the best experience for our customers.
- We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
- PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
- PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused, Managing Risk.
Equal Opportunity
- PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
- At PNC we foster an inclusive and accessible workplace.
- We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
