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About the Role

Join our team as a National Accounts Manager and play a crucial role in driving premium growth and maximizing customer retention among accounts with over 5,000 lives. You'll proactively identify and pursue opportunities, acting as a strategic and consultative partner focused on revenue generation and maintaining profitable relationships. In this dynamic position, you'll lead renewal strategies, analyze customer data and claim trends, and collaborate across divisions—including Sales, Underwriting, Benefits, and Consulting—to deliver tailored solutions. Take charge of root cause analysis, customer metrics, strategic account planning, and help drive finalist meetings to secure business and ensure exceptional service. If you thrive in a fast-paced environment and are passionate about making an impact, this is your chance to excel in a high-profile role managing complex national accounts.

Responsibilities

Accelerate premium growth and maximize retention of large, profitable customer accounts.
Develop and execute innovative strategies to expand your account block.
Act as a subject matter expert on tools, resources, and inforce capabilities.
Ensure optimal customer experiences by leveraging expertise in absence management, statutory regulations, and claims.
Bring in the right resources at the right time to support customer needs.
Own customer relationships throughout their entire lifecycle.
Lead renewals, analyze pricing and claim trends, and deliver tailored solutions.
Drive the successful implementation of solutions and exceptional service delivery through cross-departmental collaboration.
Understand competitors’ strengths and weaknesses to continuously compete with fresh capabilities.
Leverage analytical insights with internal partners to enhance claims service, improve results, and boost satisfaction and retention.
Conduct stewardship presentations and provide clear reporting to empower customers and consultants.
Manage the logistics for impactful sales and customer presentations.
Keep internal customer documentation up to date.
Foster strong business relationships at every organizational level.

Requirements

Requires 5+ years’ of demonstrated relationship management experience in the group insurance, benefits field.
FLMI, CPDM and/or CEBS preferred.
Life and Disability insurance license for all states within the office’s assigned territory.
Employees in this role are eligible for fully remote work (other than for in-person meetings or other periodic business trips).
Occasional travel (such as for planning purposes, team building, or conferences) is required.
Engaging Hearts & Minds: Creates a team identity and builds momentum toward a shared purpose.
Strategic Visioning: Considers different future scenarios, opportunities and risks to generate operational plans that align with the business unit/function’s strategic vision.
Improvement Mindset: Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness and innovation.
Criminal background investigation and employment, education and licensing verification as a condition of employment.
All employees of The Standard must be bondable.

Skills

Subject matter expert on tools, resources, and inforce capabilities.
Expertise in absence management, statutory regulations, and claims.
Strong influence and collaboration skills.
Analytical insights.
Strategy.
Collaboration.
Driving business growth.

Location

Remote

Work Type

Full-time
Remote

Experience Level

5+ years

Education Level

Bachelor's degree

Salary/Compensations

$110k - $130k base salary + incentive plan

Benefits

Medical, dental, vision and a 401(k) plan with matching company contributions
Annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually
PTO increases with tenure
Supportive, responsive management approach
Opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
Employee giving program that double matches your donations to eligible nonprofits and schools

About the Company

The Standard has built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard.

Equal Opportunity

Affirmative Action/Equal Opportunity employers.
All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law.
The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance.
The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited.
The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment.
After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job.
Applicants will be provided an opportunity to explain and correct background information.