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About the Role
As an Onboarding Manager, you will own the end-to-end onboarding experience for mid-market and enterprise customers, ensuring successful launches, rapid adoption, and value realization within the first 90 days.
Responsibilities
- Lead structured onboarding engagements from kickoff through go-live.
- Build and maintain onboarding project plans and customer-facing documentation.
- Scope and manage asset migrations from existing platforms into Air.
- Design workspace and organizational structures tailored to customer workflows.
- Drive feature adoption through hands-on training and enablement sessions.
- Run recurring syncs and document meeting notes, action items, and risk flags.
- Collaborate with CSMs to ensure smooth handoffs for long-term success.
- Surface product feedback and blockers to internal teams.
Requirements
- 2+ years in a customer-facing onboarding, implementation, or customer success role at a SaaS company.
- Experience managing multiple onboarding engagements simultaneously.
- Comfort with technical concepts including migrations, integrations, permissions models, and SSO basics.
- Strong written and verbal communication skills.
- Organized and proactive approach to tracking action items and flagging risks.
- Familiarity with GTM and documentation platforms like Notion, Slack, or Salesforce.
- Active user of AI tools with the ability to integrate them into daily workflows.
Skills
- Onboarding management
- Project management
- Customer success
- Technical implementation
- Asset migration
- SaaS platform configuration
- AI tool proficiency
Location
- New York City
Work Type
- Hybrid
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $80,000 - $110,000 + equity
Benefits
- Competitive medical, dental, and vision insurance
- Dependent coverage
- Work-from-home stipend
- Professional development reimbursement
- Unlimited vacation days
About the Company
- Air is a Creative Ops System that automates content management tasks for creative teams.
- The company launched in March 2021 and has raised over $70m from venture capital groups including Avenir, Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.
Equal Opportunity
- We believe in the power of diverse perspectives and strive to create an inclusive culture that welcomes individuals from all backgrounds and experiences.