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About the Role
The Enablement Manager drives the success of Customer Success teams by bridging communication among sales and other customer-facing teams. This role involves analyzing the current environment and developing, delivering, and implementing training programs, resources, and tools to empower teams and enhance customer experiences.
Responsibilities
- Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans.
- Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects from identification to implementation.
- Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster cross-functional collaboration and profitable revenue growth.
- Analyzes data and metrics to develop enablement strategies and Customer Success playbooks.
- Ensures enablement initiatives are tailored to the specific needs and goals of the Customer Success / Sales team.
- Oversees the onboarding process for new hires, developing materials and delivering training.
- Leads change management initiatives to facilitate the adoption of new enablement programs, processes, and technologies.
- Develops and implements communication strategies to articulate the benefits of enablement transformations for adult learners.
- Supports new product introductions to ensure successful integration of new offerings across Customer Success & Sales.
- Serves as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams.
Requirements
- 8+ years of experience in Customer Success/sales enablement, training, sales operations, or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology.
- Strong understanding of and experience implementing customer success/sales processes, methodologies, and best practices.
- Demonstrated ability to identify, design, and deliver effective customer success/sales training programs.
- Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
- Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments.
- Candidates must be legally authorized to work in the United States without sponsorship now or in the future.
- DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and is not accepting visa transfers.
Skills
- Salesforce
- MEDDPICC
- PlanHat
- Data analysis
- Written communication
- Verbal communication
- Presentation skills
- Organizational skills
- Project management skills
Location
- NYC
Work Type
- Full-time
Experience Level
- 8+ years
Salary/Compensations
- $100,000—$125,000 USD
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Competitive salary plus RSUs
- Flexible PTO
About the Company
- DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments.
- Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
- At DISCO, we believe AI is a core enabler of how work gets done.
- All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.
- Join us to help fulfill our mission to use technology to strengthen the rule of law.
Equal Opportunity
- We are an equal opportunity employer and value diversity.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.