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About the Role

As a Team Lead (Shift Supervisor), you'll supervise daily shift activities and support a team of people. Team Leads motivate and inspire team members, set the bar for superior service and drink quality, and contribute to a welcoming environment. You will embody Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

Responsibilities

• Play to your team’s strengths by putting the right people in the right places at the right times.
• Be a role model by handcrafting each cup with care and skill alongside an awesome team of Baristas.
• Develop strong relationships with customers and the local community.
• Assess the performance of your team members, including service and drink quality.
• Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given.
• Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.
• Support promotions and new hires through in-store training.
• Help your Store Leader in executing operations and administrative duties.
• Be a key leader in implementing and maintaining Philz safety programs.

Requirements

• Previous supervisory experience in a fast-paced food and beverage environment is preferred.
• Ability to operate a variety of machines, tools, and equipment.
• Visual acuity to make general observations in regards to safety and accuracy of work.
• Ability to remain in a stationary position for a minimum of 3 hours.
• Ability to stand, walk, stoop, and kneel.
• Ability to lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively.
• Ability to grasp, finger, and reach.
• Ability to express or exchange information by means of the spoken word.
• Candidates with family members or close personal relationships currently employed by Philz may be subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.

Skills

• Passion for people
• Willingness to learn

Experience Level

• Previous supervisory experience preferred

Salary/Compensations

• Starting base hourly rate is $22.55 to $24.55.
• Team Members also participate in a tip pool and may earn an average of $7.00 additional per hour.

Benefits

• Medical, dental, and vision insurance
• Company-paid basic life insurance
• Optional family life insurance
• 401(k) with company match
• Flexible spending accounts
• Commuter benefits
• Mental health support
• Holiday pay
• Vacation & Sick Time
• Team Member discounts
• Freebie drinks and discounted beans
• Fun Philz swag
• Opportunities for growth and advancement

About the Company

• At Philz, we’re doing something bigger than coffee - we’re building culture and community.
• We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a time.
• We make sure that every Philz is an inclusive, fun, creative and vibrant workplace; a spot where you can be yourself, dress the way you want and have flexibility in your schedule to live your best life.
• Most importantly, you’ll be part of an environment dedicated to bettering people’s days and building community.