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About the Role

Provide warm and friendly service to customers, retaining and servicing existing relationships, and opening new deposit accounts. Promote and cross-sell bank products and services.

Responsibilities

• Utilize the Seven Step Retail Sales Process to establish deep relationships with new customers or to cross-sell and deepen relationships with existing customers.
• Perform teller transactions with accuracy to minimize teller outages.
• Open consumer and business accounts with accuracy to ensure operational excellence.
• Live the Company's core values and mission statement.
• Understand and perform the essential duties of opening new accounts and teller functions with a high degree of expertise.
• Exhibit sales and service behaviors consistent with FAB&T's core values and profit objectives.
• Provide flawless service at all touch points within the branch.
• Identify ways to mitigate service delivery weaknesses and exploit potential service strengths to differentiate FAB&T in the market.
• Support the attainment of branch goals.
• Collaborate with Retail Management, Training, Internal Audit, and Security on compliance issues and process improvement.
• Answer customer inquiries relating to products, rates, and services.
• Assess customer needs to cross-sell appropriate products and services.
• Refer new business to other areas within the bank such as Mortgage, Credit Cards, and Wealth Management.
• Develop and build customer loyalty.
• Adhere to work schedules as directed by the Branch Manager.
• Maintain a positive, friendly, and professional attitude and appearance.
• Track and monitor all required documentation.
• Perform any other related duties as required or assigned.
• Understand and adhere to all compliance issues.
• Attend training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act, US Patriot Act, and Security.

Requirements

• Must be able to continuously talk or hear.
• Must regularly stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.
• Must frequently stoop, kneel, crouch, or crawl.
• Must occasionally climb or balance.
• Must occasionally lift and/or move up to 100 pounds.
• Must frequently lift and/or move up to 25 pounds.
• Must have close vision, distance vision, and color vision.

Skills

• Sales
• Customer Service
• Cross-selling
• Account Opening
• Teller Transactions
• Communication

Location

• Branch

Work Type

• Full-time

Experience Level

• Entry Level

About the Company

• FAB&T is committed to its core values and mission statement.