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About the Role

The Account Manager is responsible for demonstrating ownership and accountability for the overall management of specific dedicated sale account(s). This includes managing all projects, optimizing inventory levels, and delivering an exceptional level of customer service to the client(s). The role also involves liaising with the sales department and providing support and guidance where needed.

Responsibilities

• Manage and optimize client-owned inventory by creating, reviewing, and updating forecasts, and communicating updates with customers.
• Suggest new items for presentation and market introduction based on individual account needs.
• Manage sample requests with support from the Sales and Marketing Coordinator.
• Liaise between specific clients and internal Apollo staff.
• Address, respond to, and follow up on client inquiries related to all aspects of the product lifecycle.
• Problem solve client issues and cover portfolios of other Account Managers during vacations or absences.
• Address, respond to, and follow up on client inquiries regarding pre-development, first runs, artwork/sample status, and shipments, ensuring timely communication with the Sales team.
• Maximize sales of current SKUs and ensure in-stock levels are maintained at optimal levels.
• Manage department liabilities for all finished goods and components by developing strategies to minimize excess inventory and rejuvenate slow-moving products.
• Research and accurately communicate category retail bid renewals to internal staff.
• Explore cross-selling opportunities within existing formulations and packaging.
• Log data and perform transactions within the company’s ERP system.
• Manage CRF and NIF requirements within the department.
• Maintain customer sales and information portals.
• Review production and shipment statuses of designated account portfolios to ensure continuity of supply.
• Liaise with appropriate departments to mitigate risk of penalties or fees resulting from product short shipments.
• Attend weekly department meetings to stay informed on priorities and risk management.
• Report any escalated issues or concerns to the VP of Sales for immediate action.
• Perform other duties as assigned.

Requirements

• 5-10 years of experience in account management, ideally working with national retailers.
• Familiarity with the retail landscape, including vendor portals and national retailer processes.
• Extensive experience in client management within the beauty and CPG industries is required.
• Analytical mindset with advanced proficiency in Microsoft Excel and overall Microsoft Office Suite; experience with ERP systems such as Syspro, and platforms like Qualio.
• Proven ability to coordinate multiple moving parts such as sample requests, production timelines, inventory forecasting, and cross-functional communications.
• Excellent verbal and written communication skills in English.
• Detail-oriented and highly organized, with a strong ability to manage timelines, reporting, client portals, and regular follow-ups.
• Strong problem-solving abilities and a proactive, solution-focused attitude.
• Exceptional relationship management skills, with a client-first mindset and ability to engage at multiple stakeholder levels.
• Solid financial acumen with demonstrated experience managing budgets, sales forecasting, and analyzing performance metrics.
• Experience working in global markets and collaborating with international partners or clients.
• Strong project management skills with the ability to lead projects from concept through to delivery.
• Knowledge of regulatory and compliance standards relevant to the consumer-packaged goods (CPG) and beauty industries.
• Previous experience working in contract manufacturing and navigating supply chain processes is highly preferred.

Skills

• Microsoft Excel
• Microsoft Office Suite
• ERP systems
• Qualio
• Spanish language proficiency

Work Type

• Travel may be required.

Experience Level

• 5-10 years of experience

Education Level

• Post-secondary education (college diploma or university degree) in a related field is preferred.

Benefits

• Gym Access
• Dental insurance
• Health insurance

About the Company

• Apollo Health & Beauty Care Ltd. will ensure accommodations are available in consultation with candidates during all stages of the recruitment process.
• Apollo is committed to providing accommodations for people with disabilities in all parts of the hiring process.
• We thank all applicants for their interest however only those meeting the minimum qualifications will be interviewed.
• This posting represents an existing vacancy, and we are actively recruiting to fill this position.

Equal Opportunity

• Apollo Health & Beauty Care Ltd. will ensure accommodations are available in consultation with candidates during all stages of the recruitment process.
• Apollo is committed to providing accommodations for people with disabilities in all parts of the hiring process.
• Apollo will work with applicants to meet accommodation needs that are made known in advance.