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About the Role

This role involves executing preventive maintenance on HITEC systems, performing electrical and mechanical inspections, and supporting corrective maintenance activities. You will also be responsible for basic troubleshooting, customer communication, and accurate documentation.

Responsibilities

• Execute assigned Quarterly, Semi-Annual, and Annual Preventive Maintenance activities on HITEC systems.
• Perform electrical and mechanical inspections including rotating machine components, flywheel, couplings, sensors, batteries, filters, cooling system checks, torque procedures, and related service activities.
• Perform basic generator/engine inspections such as meter testing, fluid checks, belts, hoses, leaks, and visual condition checks.
• Support corrective maintenance, emergency service, installation, overhaul, and project-related field activities.
• Prepare for assigned jobs by reviewing scope, procedures, parts, tools, PPE, documentation, travel plans, and customer requirements.
• Perform basic electrical and mechanical troubleshooting using single-line diagrams, schematics, drawings, procedures, diagnostic tools, and technical documentation.
• Use monitoring, SCADA, PLC interfaces, QMS, logs, alarms, and operational status information to support troubleshooting.
• Perform first-line fault analysis and escalate complex issues to the HITEC Helpdesk, Senior Technician, Field Service Manager, or other designated support resources.
• Communicate clearly with onsite customer representatives regarding findings, job status, delays, recommendations, and next steps.
• Represent HITEC professionally at all customer locations through conduct, appearance, preparedness, communication, and care for the customer site.
• Complete service reports, checklists, photos, timecards, logs, expenses, and required documentation accurately and within required timelines.
• Follow HITEC documentation, JSOX, quality, safety, and internal reporting requirements.
• Maintain clean and organized work areas, vehicles, tools, test equipment, and job materials.
• Report daily progress, job quality, issues, risks, and completion status to the Field Service Manager or designated Service leadership.
• Support coordination with vendors by observing, documenting, and verifying completion of assigned vendor activities when directed.
• Support Level 1 technicians, peers, senior technicians, coordinators, vendors, and managers to help work move forward.
• Supports the onboarding and development of less experienced technicians through professionalism, teamwork, knowledge sharing, and positive field support during OJT activities.
• Contribute to a department-first culture where success is based on service execution, customer support, and company reputation.
• Demonstrate integrity and professionalism when work is missed, delayed, or reassigned.
• Perform other duties as assigned in support of the Service organization.

Requirements

• High School Diploma or equivalent required.
• Valid driver's license required; must meet company driving requirements.
• Ability and willingness to travel frequently, including short notice travel when required.
• Minimum 6 months to 2 years of related electrical/mechanical maintenance, field service, military technical, industrial equipment, or equivalent experience preferred.
• Basic electrical background and/or mechanical knowledge required.
• Ability to read and interpret basic single-line diagrams, schematics, drawings, and technical documents.
• Ability to perform basic troubleshooting under moderate supervision.
• Strong communication, reporting, and documentation skills.
• Ability to work independently at remote customer sites with support and escalation resources available.
• Ability to work flexible schedules including nights, weekends, holidays, extended shifts, emergency support, and on-call assignments as business needs require.
• Ability to follow safety procedures while working around low- and medium-voltage equipment.

Skills

• Electrical troubleshooting
• Mechanical troubleshooting
• Preventive maintenance
• Customer communication
• Documentation
• Reporting
• PLC interfaces
• SCADA/monitoring systems
• Schematics interpretation
• Service reporting systems

Location

• Remote customer sites

Work Type

• Full-time
• Field Service

Experience Level

• Entry Level
• 6 months to 2 years experience

Education Level

• High School Diploma or equivalent
• Technical associate degree
• Trade school
• Vocational training
• Military technical training

Salary/Compensations

• $32-$36 an hour
• Quarterly On-Call pay
• Travel Pay and Per Diem

Benefits

• Guaranteed 40Hrs a week
• Provided Health Care (Medical, Dental & Vision)
• Company Vehicle
• Retirement Plan with match
• Paid Time Off (Vacation, Sick & Holidays)