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About the Role

We are seeking an experienced and proactive School Programme Administration Manager to support the delivery of high-quality academic administration. This leadership role involves overseeing a team of Programme Administrators and managing core administrative processes to ensure efficiency, compliance, and responsiveness to student and academic needs. We are recruiting three managers, each focusing on distinct areas: Foundation, Social Sciences, and Creative programmes. You will collaborate with Deans, Course Directors, and academic teams to enhance administrative practices and student experience.

Responsibilities

Lead and develop a high-performing team, providing guidance, structure, and ongoing support.
Act as a key point of contact for students, academic staff, and lecturers, responding to queries professionally.
Support teaching delivery through timetabling coordination, cover arrangements, and communications.
Oversee key administrative processes such as interruptions of study and course changes.
Ensure the Virtual Learning Environment (Canvas) is accurately maintained.
Monitor and maintain compliance with academic regulations, policies, and governance requirements.
Support the preparation of exam boards, audits, and reporting processes.
Analyze and report on student data to support decision-making and continuous improvement.

Requirements

Experience in a student or programme administration environment, ideally within Higher Education.
Proven ability to lead, motivate, and develop teams in a fast-paced setting.
Strong working knowledge of data systems, databases, and Microsoft Office.
Excellent organisational skills with the ability to manage competing priorities and tight deadlines.
Confidence in interpreting and applying complex regulations and policies accurately.
Outstanding communication skills, with the ability to engage effectively and sensitively with a diverse student and staff population.
A detail-oriented, methodical approach, combined with adaptability and a willingness to improve processes.
Must be able to prove the right to work in the UK.

Skills

People management
Operational delivery
Team leadership
Data systems
Databases
Microsoft Office
Organisational skills
Communication skills
Process improvement

Location

Tower Hill / Aldgate

Work Type

Full-time

Experience Level

Experienced

Salary/Compensations

Competitive

About the Company

LCCA is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.
We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.
We’re also committed to providing adjustments to those who may require support with the recruitment process.

Equal Opportunity

We are committed to recruiting a diverse workforce and welcome applications from all sections of the community.
LCCA is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.
We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.
We’re also committed to providing adjustments to those who may require support with the recruitment process.