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About the Role
Own the full client lifecycle for protocols using Anchorage Digital's token vesting product, managing the relationship from initial demo through ongoing support and account maintenance. This hybrid role requires both client-facing relationship management and hands-on operational/data execution, serving as the primary point of contact for protocol clients and performing data and integration work.
Responsibilities
- Drive operational and data execution, including uploading, reviewing, and validating client data.
- Build and configure complex APIs to connect the platform to clients' custody accounts.
- Communicate client-reported bugs and needs directly with the engineering team.
- Lead a portfolio of protocol clients across pre and post TGE (Token Generation Event).
- Manage ongoing operational needs such as data changes, user additions, and bug fixes.
- Collaborate with the broader organization and engineering to own client requests, feature requests, and bug resolution.
- Deliver status updates to clients and coordinate with sales to identify and convert investor prospects.
- Listen to clients through a high cadence of meetings, surfacing issues early and discovering new opportunities.
- Contribute commercial impact by upselling investor-facing products and expanding existing relationships.
- Coordinate with existing CX, Custody, and Protocol team members for integrated service delivery.
Requirements
- A crypto background, with the ability to speak credibly with protocol teams and token issuers and familiarity with tokens, vesting, and custody concepts.
- A blend of client-facing experience (customer success, account management, or sales) and technical/operational execution ability.
- Strong data and spreadsheet skills, with comfort performing data validation and quality control.
- Experience with API configuration or technical integration work.
- Strong communication skills, able to manage a high meeting volume and multiple concurrent client relationships.
- A high level of organization and reliability under a heavy volume of concurrent relationship and operational tasks.
- Commercial instinct to spot expansion, upsell, and conversion opportunities.
Skills
- Token vesting
- Custody concepts
- API configuration
- Data validation
- Data quality control
- Spreadsheet skills
- Client relationship management
- Operational execution
- Technical integration
Location
- San Francisco, California
- New York, New York
- Porto, Portugal
- Singapore
- Sioux Falls, South Dakota
Work Type
- Hybrid
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Anchorage Digital is building the world’s most advanced digital asset platform for institutions.
- The company enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and security infrastructure.
- Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S.
- Funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with a Series D valuation over $3 billion.
- Founded in 2017, with offices in San Francisco, New York, Porto, Singapore, and Sioux Falls.
- The Anchorage Village team brings together experts from platform security, financial services, and distributed ledger technology.
- The team of over 600 members is united in building the future of finance by providing the foundation for secure value movement in the new global economy.
- Anchorage Digital is committed to being a welcoming and inclusive workplace, valuing and celebrating differences.
Equal Opportunity
- Anchorage Digital is an Equal Opportunity Employer.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
- Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements.