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About the Role

The Head of Grocery & Retail Strategic Accounts leads commercial relationships with major grocery and retail partners, managing a team to drive sustainable growth through strategic relationship management, joint business planning, and trading strategy. This role optimizes operational performance with a customer-centric approach and collaborates with senior leaders across Product, Marketing, and Operations.

Responsibilities

Lead and develop a high-performing team, emphasizing collaboration and mutual success.
Own the commercial performance of the grocery portfolio to meet ambitious growth targets.
Build trusted relationships with C-suite and senior commercial leaders at major retail partners.
Develop and execute Joint Business Plans for long-term growth and excellence.
Lead complex commercial negotiations, annual trading agreements, and contractual discussions.
Design annual trading and promotional plans to drive sales growth, basket size, and profitability.
Identify new commercial opportunities through innovation, customer insight, and market trends.
Drive continuous improvements in partner operational performance and end-to-end customer experience.
Utilize commercial data and performance insights to influence executive decision-making and strategy.
Partner with Product, Marketing, Operations, and Finance to deliver high-impact strategic initiatives.

Requirements

Commercial leadership experience in grocery, retail, e-commerce, or FMCG with a proven track record of growth.
Demonstrated ability to understand internal and external partners to drive shared success.
Experience leading, coaching, and developing high-performing commercial or account management teams.
Strong commercial acumen with commitment to achieving goals and profitable outcomes.
Proven success in building and maintaining executive-level relationships with large strategic partners.
Exceptional negotiation skills with experience in leading complex, high-value contractual discussions.
Deep understanding of retail trading dynamics, promotional planning, and customer growth strategies.
Collaborative leadership style focused on driving excellence across cross-functional teams.
Data-driven decision-making skills, using insights to improve commercial and operational performance.
Growth mindset with the ability to act responsibly and make a lasting business impact.

Skills

Commercial leadership
Strategic relationship management
Joint business planning
Trading strategy
Customer-centric approach
Cross-functional teamwork
Team leadership
Commercial negotiation
Promotional planning
Data analysis
Executive relationship building

Location

Global

Work Type

Full-time

Experience Level

Head of
Leadership

About the Company

Just Eat Takeaway.com is a leading global online delivery platform focused on empowering everyday convenience.
Our tech platform connects millions of customers with thousands of restaurant, grocery, and convenience partners worldwide.
We foster connections internally and work with well-known brands, creating international impact in a dynamic environment.
Our culture is fun, fast-paced, and supportive, emphasizing movement, growth, mutual success, and celebrating wins.
We are building a customer-first culture to stay ahead of the competition.

Equal Opportunity

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com.
We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.