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About the Role

As a Field Customer Support Specialist, you will support customers across a wide variety of lab-based scientific business sectors, making your role diverse and interesting. With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.

Responsibilities

Install, qualify, validate, calibrate, maintain, and repair Waters systems.
Analyze and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
Coordinate problem resolution with matrix teams to expedite repairs and deliver customer satisfaction.
Manage customer expectations by communicating work performed and providing follow-up plans.
Build strong rapport and trusted advisor partnerships with customers to provide advice and support on Waters products and services, identifying opportunities to advance their laboratory operations.

Requirements

Interest in science, problem-solving, service, and people.
Laboratory, analytical, chemistry, or engineering background.
Flexibility and enjoyment of variety in your role.
Ability to build trusted relationships with customers.

Location

Field-based
Ideally positioned close to Cardiff and/or the M4 Corridor

Work Type

Full-time

Salary/Compensations

Competitive salary and incentive

Benefits

Flexibility in time and tasks
Opportunities for growth, development, and progression
Company Car
Wellbeing Programs and Services
Employee and Family Assistance Program (EAP)
Private Health Care
Strong pension contribution
Employee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance)
Paid Annual Leave (5 weeks) plus statutory days
Maternity & Paternity Leave
Education/Tuition Reimbursement
Social events
Great working environment

About the Company

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
Focus on regulated, high-volume testing environments.
Innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology.
Collaborate with customers to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes.
Passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Equal Opportunity

Waters recognizes that there is an under-representation of people from diverse backgrounds within STEM careers and recognizes some groups face marginalization through the job application process.
As an inclusive employer, we welcome applications from everyone; you don’t need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.
Diversity and inclusion are fundamental to our core values at Waters Corporation.
Waters complies with all applicable federal, state, and local laws.
Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.
Waters is proud to be an equal opportunity workplace and is an affirmative action employer.
All hiring decisions are based solely on qualifications, merit, and business needs at the time.