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About the Role

The Operations Manager Trainee (OMT) role is designed to provide the skills and company knowledge necessary to independently manage a financially viable dental office. OMTs engage in a structured development program involving curriculum completion and practical application, with the expectation of transitioning to independent management within 4-6 months.

Responsibilities

• Model company culture, values, and operational practices
• Assess, hire, and retain team members through training and coaching
• Resolve staff and patient issues using logical and effective solutions
• Execute the operational model to meet office imperatives
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budgets
• Maintain proficiency in cash management and accounting protocols
• Lead, coach, and mentor team members to improve performance
• Maintain professional appearance and demeanor
• Manage people-related functions including performance evaluations and compensation
• Ensure compliance with company policies and regulatory bodies
• Report weekly to the Regional Manager on accomplishments and performance goals
• Develop and implement office success plans and operational protocols

Requirements

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver’s license and automobile insurance
• Reliable means of transportation for daily travel to multiple offices
• Ability to travel to multiple offices per day, sometimes on short notice

Skills

• Results-oriented with goal-setting capabilities
• Effective team building and leadership
• Patient advocacy and empathy
• Process-focused operations management
• Financial acumen and profit driver understanding
• Influencing and coaching abilities
• Knowledge of dental plans, insurance, and administrative guidelines
• Proficiency in Microsoft Applications, Epic, 1VU, and BOX
• Independent judgment and decision-making
• Multitasking in fast-paced environments
• Data analysis and interpretation of financial reports
• Strong verbal and written communication
• Organizational and problem-solving skills

Work Type

• Full-time

Experience Level

• 5+ years of operational management experience

Education Level

• High school diploma or equivalent
• Associate degree (preferred)
• Bachelor’s degree (preferred)

Salary/Compensations

• $27.75-$38.75 / Hourly

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid volunteer time

About the Company

• PDS Health

Equal Opportunity

• PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.