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About the Role

The Call Center Representative is responsible for supporting customers, clients, and facility-related concerns and issues. They will answer calls and in-person requests, create tickets for building maintenance, and dispatch them to appropriate handlers. This role also involves general administrative duties such as answering emails and creating user guide documents.

Responsibilities

• Answer all calls and in person requests for opening tickets related to Building Maintenance.
• Dispatch tickets to the appropriate handlers.
• Perform general administrative duties such as answering emails and creating user guide documents.
• Ensure customer phone and/or web requests are assigned to the proper group, detailed, and completed.
• Follow-up with the Client, if necessary.
• Handle customer complaints and resolve problems according to company guidelines.
• Answer general inquiries about the organization.
• Receive work orders by phone, fax, or email and set up appointments.
• Operate office equipment including computer, facsimile, and copy machine.
• Proofread work for errors and make corrections as needed.
• Perform other duties as necessary to provide administrative support to the team.
• Comply with safety rules, policies, and procedures.
• Understand reporting systems and the environment.

Requirements

• High School diploma or equivalent education.
• 1+ years related experience in a call center or administrative environment.
• Ability to work any rotating shifts 24/7, 365 days a year.
• Able to work overtime as needed.
• Must be a team player and committed to working in a quality environment.
• Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures.
• Follow safety protocols, maintain environmental responsibility, and uphold quality standards.
• Actively participate in HSEQ training and report any potential hazards or compliance concerns.

Skills

• Strong knowledge of MS Office (Word, Excel, Access, and PowerPoint).
• Exceptional customer service skills, poise, tact & diplomacy.
• Excellent verbal, written, and organizational skills.
• Bilingual in Spanish is a plus.

Location

• Onsite

Work Type

• Full-time
• Part-time

Experience Level

• 1+ years

Education Level

• High School diploma or equivalent

Salary/Compensations

• $21.25 per hour - $21.25 per hour

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Comprehensive leave program based on employment status

About the Company

• ISS offers full time employees a variety of benefits.
• As a global organization, ISS Group is committed to making the international community more resilient and just for all people.
• We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.
• We look to lead our industry by example and to positively influence the market wherever we operate.

Equal Opportunity

• ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.