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About the Role

Provide administrative support to clinical teams, ensuring patients are informed about appointments, billing, referrals, diagnostics, and ongoing care. This role combines front-of-house reception, clinical coordination, medical secretarial support, and administrative excellence to ensure a seamless patient experience.

Responsibilities

• Welcome patients and provide front-of-house reception services.
• Manage patient enquiries via telephone, email, and in person.
• Maintain patient records and databases accurately and confidentially.
• Support GPs with clinical notes, referrals, and correspondence.
• Process invoices and patient billing accurately.
• Assist in preparing and delivering health screening reports.
• Liaise with consultants, hospitals, and insurers to coordinate patient care.
• Uphold the highest standards of professionalism, confidentiality, and customer service.

Requirements

• Previous receptionist or front-of-house experience in a corporate or healthcare environment.
• Private patient experience is highly desirable.
• Excellent customer service and communication skills, both in person and via telephone and email.
• Strong administrative, medical secretarial, and organisational skills with exceptional attention to detail.
• Confidence working independently in a fast-paced, professional environment.
• Ability to multitask, prioritise effectively, and remain calm under pressure.
• A collaborative team player with a polished and professional approach.
• Flexibility to work early and late shifts.
• A genuine commitment to HCA Healthcare UK's values of care, integrity, excellence, and teamwork.

Skills

• Customer service
• Communication
• Administrative
• Medical secretarial
• Organisational skills
• Attention to detail
• Microsoft Office proficiency
• IT systems proficiency
• Multitasking
• Prioritisation
• Teamwork

Location

• London, Multi-Site (Float Position)

Work Type

• Permanent
• Full-time
• Float Role

Experience Level

• Depending on experience

Salary/Compensations

• £32,792–£34,614

Benefits

• Private Medical Healthcare Insurance for you and your family, including hospital, GP and dental.
• Private Pension
• 25 days' annual leave, plus bank holidays, increasing with length of service.
• Season Ticket Loan
• Cycle to Work Scheme.
• Group Life Assurance
• Critical Illness Cover.
• Enhanced maternity and paternity pay.
• Staff discounts across HCA facilities and major retailers.

About the Company

• HCA Healthcare UK owns and operates hospitals, GP practices, diagnostic and urgent care centres, and specialist clinics, providing world-class private healthcare across the UK.
• Part of the global HCA Healthcare network headquartered in Nashville, Tennessee, HCA has been a trusted leader in healthcare since 1968.
• We specialise in complex care, offering advanced diagnostics, surgery, cancer treatment, maternity services, and outpatient care, supported by physiotherapy, imaging, and rehabilitation services.
• Joining HCA Healthcare UK means becoming part of a trusted and pioneering organisation that values professional growth, clinical excellence, and making a meaningful difference in patients' lives.

Equal Opportunity

• Patients first. Colleagues always.
• We are committed to creating an inclusive environment where everyone can thrive and feel valued.
• Flexible working arrangements and reasonable adjustments are available throughout the recruitment process and beyond.