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About the Role

As a key member of the front desk leadership team, the Front Desk Supervisor is accountable for the hotel’s front desk operations. This role involves maintaining the highest level of ethical leadership to lead the front desk team to deliver the highest standard of customer service while embracing the McKibbon Guiding Principles. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Responsibilities

Assist with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor.
Supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports.
Schedule the Front Desk Department and adhere to company labor guidelines to ensure proper coverage.
Train all front desk staff as it relates to brand and company standards to maximize service culture.
Assist and promote everyone sells philosophy and champion the Daily Sell Strategy.
Implement front office programs to enhance the experience and provide leisure enjoyment for the guests.
Inspect and ensure that safety and security standards are being maintained.
Support guest experience and satisfaction in all operations ensuring problem resolution.
Conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
Accurately perform payment processing.
Oversee the Market (fully stocked, weekly inventory, place orders).
Assist the Executive Housekeeper as needed to inspect guest rooms and public areas.
Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements

Experience working in a hotel as a front desk representative (or equivalent).
Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired).
The ability to work weekends, holidays, and evenings.
Ability to ensure that hotel policies and brand standards are followed.
Provide professional, positive and hospitable work environment.

Skills

Excellent communication and problem-solving skills.
Leadership skills to consistently deliver exceptional guest service.
Developing the leadership qualities of all staff.
Maintaining positive relationships with associates to drive associate satisfaction.

Location

Onsite

Work Type

Full-time
Part-time

Experience Level

Supervisor

Salary/Compensations

Competitive Compensation with incentives

Benefits

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts

About the Company

McKibbon Hospitality offers competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience.
From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play.
Our people will always be our first investment.

Equal Opportunity

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.