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About the Role
The Client Support Specialist provides professional support to clients and internal teams by managing customer inquiries, maintaining accurate records, coordinating administrative tasks, and helping ensure a positive client experience. This role is ideal for an organized, detail oriented professional who enjoys building relationships and delivering excellent service in a remote environment.
Responsibilities
- Respond to client inquiries by phone and email.
- Maintain accurate client records and documentation.
- Assist with billing inquiries and routine account support.
- Prepare reports, spreadsheets, and business correspondence.
- Coordinate with internal teams to resolve client requests.
- Perform general administrative and data entry duties.
- Handle confidential information with professionalism.
Requirements
- Minimum of 2 years of customer service, client support, or administrative experience.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Excel, Word, and Outlook.
- Strong organizational and time management skills.
- High school diploma or GED required.
- Ability to work independently in a remote environment.
- Experience using CRM or customer support software.
- Experience in construction, industrial services, or a related industry.
Skills
- Customer service
- Client support
- Administrative experience
- Written communication
- Verbal communication
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Organizational skills
- Time management
- CRM software
- Customer support software
Location
- Remote
Work Type
- Remote
Experience Level
- 2 years
Education Level
- High school diploma or GED
Benefits
- 401(k) with Company Match
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Paid Parental Leave
- Professional Development Assistance
About the Company
- A-Core Industrial Services is a leading provider of concrete cutting, demolition, core drilling, and specialty construction services.
- Since 1974, we have delivered reliable solutions to commercial, industrial, and infrastructure clients across the United States while maintaining a strong commitment to safety, quality, and customer service.
Equal Opportunity
- A-Core Industrial Services is proud to be an Equal Opportunity Employer.
- We consider all qualified applicants for employment in accordance with applicable federal, state, and local laws.