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About the Role

As a member of the Product Transformation and Strategy team, this role supports the development and continuous improvement of services and features for Manulife John Hancock Retirement, focusing on research, ideation, communication, and launches.

Responsibilities

• Understand and support the vision for the project portfolio across all client segments.
• Act in a thought leadership capacity to stay ahead of industry trends, regulatory guidelines, and shaping forces.
• Manage the new idea intake process for internal stakeholders, serving as a primary point of contact.
• Support idea exploration by applying market research and customer feedback.
• Contribute to the creation of north star experiences and identification of key differentiators aligned with product strategy.
• Support the development of business cases and other product artifacts for approval, including drafting epic hypothesis statements.
• Collaborate with the Product Analysis team and SMEs to understand system impacts, high-level requirements, and development costs.
• Support the ongoing management of the portfolio roadmap and annual planning activities.
• Prepare reporting and regular updates for leadership.
• Support the internal and external rollout of features/capabilities and execution of communication strategy.
• Support the creation and maintenance of Product definition documents, ensuring alignment with product deployments.

Requirements

• Bachelor’s degree
• 5+ years of experience in the retirement industry
• Creative and innovative thinker with a results-oriented approach
• Knowledge of the retirement industry, competitive dynamics and trends
• Knowledge of channel-specific dynamics (broker/dealer, TPA, plan sponsor, participant)
• Knowledge of the ERISA and FINRA regulatory environment and DOL guidelines
• Excellent communication and organizational skills

Location

• Boston, Massachusetts

Work Type

• Hybrid

Experience Level

• 5+ years

Education Level

• Bachelor's degree

Salary/Compensations

• $92,475.00 USD - $160,290.00 USD

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Retirement savings plans (pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
• Full range of statutory leaves of absence

About the Company

• Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
• Company: John Hancock Life Insurance Company (U.S.A.)

Equal Opportunity

• Manulife is an Equal Opportunity Employer
• At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
• We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
• It is our priority to remove barriers to provide equal access to employment.
• A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
• All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
• To request a reasonable accommodation in the application process, contact hr@manulife.com.