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About the Role
As an EAP Counsellor, you will provide human-centric, telephonic and video support to individuals facing various challenges. You will create connections with clients, ensuring they feel heard, supported, and cared for, utilizing a warm and empathic approach.
Responsibilities
- Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
- Assess clients thoroughly to ensure appropriateness for short-term counselling.
- Assess and manage high risk calls and working closely with individuals at risk.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Maintain clear clinical and task-oriented documentation in case management system.
- Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service-related enquiries and issue resolution.
- Perform any additional tasks pertinent to the position, as deemed appropriate by management.
Requirements
- Minimum of a Level 4 diploma in Counselling.
- Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other).
- Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
- Training in crisis intervention and supporting high risk clients is beneficial.
- Passionate about providing support to clients from anywhere in the world.
- Culturally sensitive to clients and flexible using a telephonic interpreter as needed.
- Competent in using various methods of contact – telephone, video, email, text and live chat.
- A strong customer service background is an advantage.
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
Skills
- Solution-Focused counselling
- CBT
- Mindfulness
- Integrative counselling
- Systemic counselling
- Crisis intervention
- Telephone communication
- Video communication
- Email communication
- Text communication
- Live chat communication
- Customer service
Location
- UK
Work Type
- Remote
- Full-time
Education Level
- Level 4 diploma in Counselling
Salary/Compensations
- £39,600 plus competitive benefits offering (Salary is inclusive of 20% shift differential)
Benefits
- Gym reimbursement
- Transport reimbursement
- Tuition reimbursement
- Permanent health insurance
- Life insurance
- Clinical supervision
- Supervision stipend for those working towards accreditation
- 24/7 support for risk calls
- Mentorship programme
- CPD training reimbursement
- Access to professional monthly clinical development webinars & professional development workshops
- Accrediting body membership reimbursement
- EAP benefits
- Employee exchange programme
- Comprehensive training provided for this position
About the Company
- Workplace Options (WPO) delivers human-centric solutions that empower people to thrive - personally and professionally.
- With a global team of more than 4,800 professionals, WPO provides real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide.
- Since 1982, WPO has partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.
- WPO supports 160 million people across 150,000 organizations, including over half of Fortune 500 companies.
- Now part of the TELUS Health family, WPO is expanding its global impact by combining decades of wellbeing expertise.
- Together, WPO and TELUS Health are building healthier, more resilient organizations—one person at a time.
Equal Opportunity
- At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination.
- We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive.
- We will continue to take action to ensure we achieve equitable and measurable outcomes.
- We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring.
- By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.